Now Hiring: TECHNICAL SUPPORT ANALYST – WAVE 1!!! Our client owns and operates an independent global cloud networking platform for enterprises. The company offers managed cloud networking, real-time analytic, unified communications, and Security-as-a-Service solutions. Job Responsibilities: **You will guide customers to help fix their phone issues, and provide product support to ensure ticket resolution and customer satisfaction **Reply to incoming emails in complete and timely manner **Help client over the phone installing 3rd party applications **Troubleshoot voice network issues **Configuration of client’s voice network equipment and devices **Basic router configuration **Provide clients with licensing, hardware quotes and user instruction guides **Help client with Add/Moves/Change requests **Assist implementation department with service delivery **Work with service providers and vendors to drive issues to resolution Qualifications: **Must have at least ONE – TWO years call center experience **Familiarity with VoIP and any Telecom Service is a plus **Graduate of any Bachelors degree of any course or any 2-year vocational, technical or diploma course **Good communication skills **Willing to work on night shifts and holidays **APPLICANTS WHO HANDLED VERIZON, SPRINT, T-MOBILE, VIRGIN MOBILE and AT&T account are much preferred. Location: Shaw Boulevard Total Package: 25K -29K Shift: 12 hour shift – 3 to 4 days CONTACT DETAILS: Interested applicants may submit their resumes to careermarket101@gmail or contact MARK at 0917.327.9085 (More details will be discussed during the conversation). Thank you!
Posted on: Mon, 10 Nov 2014 11:03:32 +0000
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