Nowadays, there are varieties of website hat offer live chat support. Some of them have show the advantage obviously while a lot of them may not. On this content presenting the pros an cons of live chat support software and compared it to email and phone support. Advantage of live chat • More capable service: compared to phone support. Its easier to get the answer of all kind of questions because they can find the answer by asking colleagues. •Chat can be access faster than phone. Get around with bad line or strange accents. •No charging money even across country. •Multiple user: some company will provide customer tree or more people at the time. •User can go offline and transform the chat bar into a contact form. •Quality of support can easily be criticized by providing simply by checking the log files. Disadvantages of live chat support •Not all user will be impressive : some user that lack of computer skill will not enjoy using it. They need to provide at least email or phone support in addition to chat support. •Some user might not know how to use it . If the websites appeal to old generation. Live chat may not be their target. •Not all mobile devices are able to support live chat applications. •Interruption: unlike email live chat no need to wait for reply. Reference Live chat support software: pros and cons Read more: chattooltester/live-chat-software-pros-and-cons/ Posted by Weerakan Khunteevit
Posted on: Sun, 10 Nov 2013 14:38:40 +0000
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