OK... who has some time to waste? Here is the actual email I sent to Wal-Mart Customer Service concerning a little problem. (Patrick) Sir or Maam, I was, during these exchanges, polite... but by your reply, I guess were done. No real explanation, questions not answered, but I did receive a somewhat apology with a Hey, go complain somewhere else (see the note... we suggest you to place your feedback). I cannot wait to post this entire exchange on FaceBook out of interest to see if this type of Customer Service is the norm. So far Ive been told the following (incorrect spelling and grammatical errors left intentionally): WALMART: Your order was cancelled because was out stock, but, in this time the item is in stock. (I THINK I understand this one... not really.) WALMART: If it is not removed within 5 business days, please contact your financial institution about their authorization policy as Walmart does not control the actual removal on your card. (Concerning the charge/charges? hold on my bank account, basically hey, we did it but its not our problem now) WALMART: Because you order was canceled due this inconvenience, you will need to return this item in a new order to get the item. (I DONT understand this one at all) WALMART: PUT orders may show in stock on description page, but not available in cart that is due to the item is out of stock at selected store. If item disappears from cart: we may run out of an item during purchase. We recommend you to reorder. (What is a PUT order? Also, Walmart already REORDERED the item for me. The rest... who knows) WALMART: We reviewed your account and found that we have processed another order for you, you new order number is ***** and it will arrive at your store on December 9, on it has arrived at your store, you will receive an email confirmation letting you know that your order is ready for pick up. (Really? I was the one that told you that Walmart had placed another order without informing me. Thanks for telling me what I told you. And, Ill get the item so quick too... a week from now. Is that before or after the bank may or may not take the hold/holds off my account.) WALMART: The item selected is currently backordered/out of stock. By placing an order with pick up today method does not guarantee that the item will arrive quicker, as we still depend on the availability of the item after the order has been placed. Backorder means the item is not available at the shipping center nearest to your store. If an item is in “backorder” status, our system is checking to see if any other shipping centers have that item in stock. Unfortunately, the timeframe to wait for is 10 days to see if we receive more stock. After 10 days, system automatically cancels the order. (Now youre condescending. I didnt ask for an explanation of backordered and the item wasnt backordered when purchased. So, if I purchase something that says pick up today, that doesnt mean I can pick it up today even if the online website, store personnel and that stores internal system that the Department Manager showed me says they have the item. Check. So, pick up today means... we may get it to you in a week or more if we can find out if we have any and if not well cancel a second order WE placed FOR you and then not let you know. Check.) WALMART: In this case the items can be out of stock in the store but can be in stock online vary the status but fallow this link below and you can see that you item you requested is in stock. (So... its IN STOCK now... or not? Ok, were back to this. As Ive said... the store said they had them in the storeroom. Also, youve told me they were backordered online... is that the same as in stock or out of stock? Oh, and I fallowed the link and thanks for taking me to a page on your site that shows that the item is in stock when apparently it is not... or is it? What happened to the SEVEN that the Department Manager said were on a pallet in the storeroom? Did they disappear from a cart? Even Im getting confused now... wait, was that the intent?) WALMART: We apologize for the inconvenience , we suggest you to place your feedback. To ensure your feedback reaches the correct department, please go to the bottom of Walmart and click “Feedback +” or “Leave Feedback” to complete the short form. (And finally... the brush off. The cursory and probably mandatory, Hey, were sooo sorry and the go tell someone else.) All this for a slow cooker my wife really wanted so she could fix a roast. Just in case you were not aware.... ex•pla•na•tion noun: A statement or account that makes something clear. cus•tom•er serv•ice The process of ensuring customer satisfaction with a product or service. The degree of assistance and courtesy granted those who patronize a business And from Wal-Marts corporate website: corporate.walmart/our-story/working-at-walmart/culture Service to Our Customers •Every associate — from our CEO to our hourly associates in local stores — is reminded daily that our customers are why we’re here. We do our best every day to provide the greatest possible level of service to everyone we come in contact with. •Serve our customers by making them our first priority. Our beliefs are the foundation of our culture: service to our customers, respect for the individual, striving for excellence and acting with integrity. A FINAL NOTE AND DISCLAIMER: I fully expect to not receive a full explanation; nor do I, or any persons representing me, expect clarification or full accounting of any and all failures to provide Customer Service*. *The term Customer Service is used with the full understanding that Wal-Mart may not agree with globally accepted definitions of this term or application thereof and furthermore may have created a definition of the term that is unknown outside of Wal-Mart inner circles. I may change the terms of this Agreement from time to time or hour by hour. By continuing to read any of my rants or emails after I make any such changes, you accept the Agreement, as modified. Additional terms and conditions apply to some, if not all, of the things I say or do and may or may not be found at the place where the relevant action or statement is offered. I and my affiliates have no liability to anyone for content of any rant, post, email, etc that you find offensive, indecent, or objectionable. I am not responsible for, and cannot guarantee the performance of, actions and statements provided by me or others who know me, relate to me or otherwise pretend to like me, nor to whose sites I post to or link. I AND MY AFFILIATES, AND AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE OR HOW UPSET YOU OR YOUR AFFILIATES MAY OR MAY NOT BECOME BASED ON THE MATERIALS LOCATED ON ANY SITE OR SITES I MAY OR MAY NOT POST TO. My apologies for the inconvenience of such a long email. Please feel free to provide feedback.
Posted on: Tue, 03 Dec 2013 10:27:28 +0000
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