OM 0013 – ADVANCED PRODUCTION Q1. What is Flexible Manufacturing System (FMS)? How does it help inimproving the manufacturing process?(Definition of FMS - 1 mark; Characteristics- 2 marks; Explanation ofsystem designed to produce components – 3 marks; How there isflexibility in the manufacturing process – 2 marks; Components of FMS –2 marks)10 marks Q2. What is Logical Process Modelling and give the comparison betweenLogical and Physical Modelling?(definition of logical process modeling- 1 mark; steps- 2 marks;explanation of Logical Process Model - 3 marks; logical modelling formats- 1 mark; Comparison Between Logical and Physical Modelling- 3marks)10 marks Q3. Write short notes of Risk management.(Meaning of Risk management risk – 2 marks; management life cycleincluding diagram-3 marks; risk reduction by noting changes to existingrisks and updating in the risk management mode- 3 marks; role or projectrisk manager and individuals in managing risk- 2 marks)10 marks Q4. List out the inventory decision rules for MRP and the benefits anddrawbacks of MRP.(Inventory decision rules – 6 marks; benefits – 2 marks; drawbacks – 2 marks)10 marks Q5. The v4L learning principles are perfectly blended across all Toyota supplychain management processes to systematically concentrate on the v4Lbalance. Explain them.(Variety; Velocity; Variability; Visibility – 10 i.e. 2.5 marks each) Q6. Explain the key elements of Just In Time.(Key elements – 9 marks, i.e. 1 mark each; conclusion – 1 mark) SEM 3 PROJECT MANAGEMENT(PM) SUMMER 2013 PM 0010 – INTRODUCTION TO PROJECT MANAGEMENT Q1. Describe the strategy planning tools of Ansoff matrix and BCG matrix.(Ansoff matrix : use and factors it considers – 1 mark, explanation – 2marks, limitation -1 mark; BCG matrix : use - 1 mark, explanationincluding 4 types of SBU’s – 3 marks, limitations - 2 marks)10 marks (4 forAnsoff matrix +6for BCG matrix) Q2. Describe the approaches used to screen projects.(3 approaches - each 3 marks i.e. 3 X 3marks = 9 marks ; conclusion – 1mark)10 marks Q3. Explain any 3 parameters analysed during technical analysis of a project.(any 3 parameters – 3 marks each i.e. 3 X 3marks = 9 marks;conclusion- 1 mark)10 marks Q4. Write short notes on Cost Breakdown Structure(CBS).(Explanation of Cost Break down Structure(CBS) including details itprovides, categories of CBS , cost baseline – 3 marks ; Characteristics ofCost Breakdown Structure -2; Five major forms of cost breakdownstructure- 3 marks, Principle of cost breakdown structure- 2 marks) 10 marks Q5. Briefly explain the different steps or methodologies of project risk 10 marksmanagement?(1.67 marks for each step, i.e 6 X 1.67 marks= approx. 10 marks) Q6. Briefly describe the key project contracts under SPV (Special PurposeVehicle) for infrastructure projects.(Key project contracts - 3 marks each, i.e 3 X 3 marks =9 marks;conclusion-1 mark) PM0011 – PROJECT PLANNING AND SCHEDULING Q1. The PMBOK Guide addresses four elements related to scope. List andexplain them.(Listing of 4 elements – 1 mark, Explanation of elements - 9 marks)10 marks Q2. Write short notes of PERT (Explanation/definition of PERT- 1 mark; Four requirements of PERT – 2marks ; Basic features and functions of PERT techniques – 2 marks;PERT System of Time Estimates – 3 marks; PERT Computations – 2marks )10 marks Q3. Explain the various planning processes which are part of the riskmanagement knowledge area.(each process 2.5 marks, i.e. 4 processes X 2.5 marks =10 marks)10 marks Q4. What is an expert system? Explain different parts involved in an expertsystem.(Definition of expert system, use, essential ingredient – 2 marks; parts ofan expert system – 8 marks)10 marks Q5. Explain four different types of predecessor and the reasons why one taskmay be dependent on another.(Four different types of predecessor- 2 marks each i.e 2 X 4 = 8 marks;reasons why one task may be dependent on another – 2 marks) Q6. What is delay analysis and explain its methodology?(Delay analysis definition, critical and non-critical delay – 2 marks;Methodology – 8 marks) PM 0012 – PROJECT FINANCE AND BUDGETING Q1. There are several elements which you can take into consideration, whilebudgeting a project. Explain these elements.(4 elements X 2.5 marks =10 marks)10 marks Q2. Explain the different methods/sources to finance a project?(5 methods/sources X 2 marks =10 marks)10 marks Q3. Describe any 5 considerations that are crucial in the design of the financingplan for a project.(any 5 considerations X 2 marks = 10 marks)10 marks Q4.Discuss some of the tools and techniques of Cost Management.(Cost aggregation- 1 mark; Reserve analysis -1 mark; Expert judgment – 1mark; Historical relationships- 1 mark; Funding limit reconciliation – 2 marks;Cost performance baseline – 2 marks ; Project funding baseline- 2 marks)10 marks Q5. Explain the various key determinants of initial project cost.(8 key determinants X1.25 marks =10 marks)10 marks Q6. Explain any 5 risks associated with project evaluation.(5 risks X2 marks= 10 marks) PM 0013 – MANAGING HUMAN RESOURCES IN PROJECTS Q1. What is the selection criteria applied in the selection of a Project Manager?(Each criteria 2 marks, 2 X 5 = 10 marks)10 marks Q2.As a project manager, you will always have projects for which you mustprocure hardware, software, or services from outside sources. Thisprocess is procurement, and the professional project manager must havea basic understanding of the procedure so that he or she can make surethat the organization is getting the right materials at the best cost. Tomanage procurement, you need to go through a few processes. Explainthese processes. (Selecting Vendors – 6 marks;Contract Cancellation – 2 marks, Contract Closing – 2 marks) 10 marks Q3. Discuss the Role of a Project manager in handling conflicts. (8 roles X 1.25= 10 marks)10 marks Q4. Describe the structure and content of a CMP.(Purpose of the CMP – 1.5 marks, Scope- 1.5 marks, Objectives- 1.5marks; Constraints (overall) 1.5 marks ,Table addressing- 4 marks)10 marks Q5. What are the different methods of forecasting in a project?(Time series – 3 marks, Casual/econometric method – 2 marks,Judgmental method – 3 marks , Other methods – 2 marks)10 marks Q6. Write short notes on acquiring a Project Team.(Definition: Acquiring a Project Team – 2 marks; inputs for acquiring aproject team – 3 marks; common tools and techniques – 2 marks; outputof acquiring a project team process – 2 marks; conclusion- 1 mark) SEM 3 RETAILSUMMER 2013 ML0010 – Warehousing and Supply Chain Management Q1.What do you mean by warehousing and What are the attributes of IdealWarehousing? (Meaning - 2 marks, Explaining Attributes - 8 marks)10 Marks Q2.Examine the fundamental dimensions of customer service.(Detailexplanation of 3 fundamental dimensions - 8 marks, Diagram – 2 Marks)10 Marks Q3.Discussthemajordriversofsupplychainperformancebriefly. (Introduction & Diagram - 2 marks, Explaining drivers - 8 marks)10 Marks Q4.Enumerate the three basic steps involved in the achievement of strategicfit. (Detail explanation of 3 basic steps - 8 marks, Diagram - 2 marks)10 Marks Q5.What are the basics of strategic supply chain management and also enlistthe imperatives for the supply chain strategy? (Explanation of strategicsupply chain management – 2 marks, Diagram - 2 marks, Listing theimperatives - 6 marks)10 Marks Q6.Explain the various factors that are taken into view while assessing andscoring the suppliers. (Detail explanation of factors - 10 marks)10 Marks ML0011 – Buying and Merchandising Q1.Explain the various principles of an ideal merchandising giving suitableexamples for each? (Meaning of Ideal Merchandising – 2, Detail explanationof 14 principles - 8 marks)10 Marks Q2.Enumerate the category management strategies that are used by retailersto ensure a smooth category management process. (Meaning of categorymanagement – 2 marks, Detail explanation of 7 steps – 8 marks)10 Marks Q3.Discuss the concept of open-to-buy system. How do you calculate open-to-buy for the past and current period? (Detail explanation on the concept ofOTB system - 3 marks, Calculation of OTB for past period – 2 marks,Calculation of OTB for current period - 5 marks)10 Marks Q4.Enumerate some merits and demerits of Formal Buying Organization,Informal Buying Organization, Centralized Buying & Decentralized Buyingalong with diagrammatic representation of functions and attributes of thebuying department.(Diagrammatic representation of functions and Attributesof the buying department – 2 marks, Merits and Demerits of formal buying – 2marks, Merits and Demerits of informal buying – 2 marks, Merits and Demeritsof Centralized buying – 2 marks, Merits and Demerits of Decentralized buying – 2 marks)10 Marks Q5.Enumerate the first 5 steps in Merchandise Buying and Handling Process(Explanation of first 5 steps – 8 marks, Diagram - 2 marks)10 Marks Q6.‘Selecting an appropriate vendor is the key step in the success of anenterprise’. (Detail explanation of five steps - 9 marks, Diagram – 1 mark)10 Marks ML0012 – Store Operations Q1.Explain Pre-Store opening activities and State at least 10 pre-storeopening activities that should be ideally carried out in a retail store?(Meaning of Pre-Store opening activity – 2 marks, 10 activities - 8 marks)10 Marks Q2.What are the functions of a store manager? (Brief explanation of at least 10functions of a retail store manager – 10 marks)10 Marks Q3.What does an optimum store layout ensure? (Brief explanation of at least 10factors which explains optimum store layout – 10 marks)10 Marks Q4.Write a note on any two types of classification on the basis of the natureof merchandise. (Classification on basis of Nature of Merchandise – 7 marks,Classification on the basis of usability and condition of merchandise – 3 marks)10 Marks Q5.Define standardization and explain the levels of standardization(Explanation of standardization – 2 marks, Explaining the levels ofstandardization - 8 marks)10 Marks Q6.How does a store control the quality of its merchandise? (Detailexplanation of five steps in quality control procedure - 10 marks)10 Marks ML0013 – Retail IT Management Q1.Explain the various factors affecting the use of IT applications in the retailindustry? (Detailed explanation on factors – 10 marks)10 Marks Q2.What is the impact of e-retailing in the travel and tourism sector? (Detailexplanation of e-retailing in travel and tourism sector with examples – 10marks)10 Marks Q3.What is RFID technology and how does it work? (Detail explanation onworking of RFID technology – 6 marks, concept of RFID – 2 marks,anddiagram – 2 marks)10 Marks Q4.Describe the various features of retail software. (Detail explanation onfunctions of retail software - 10 marks)10 Marks Q5.Briefly describe the steps involved in designing a database. (Explanationof 5 steps involved in designing a database - 10 marks)10 Marks Q6.Explain the various types of networks. (Detail explanation of five types ofnetworks - 10 marks)10 Marks SEM 3 TOTAL QUALITY MANAGEMENT(TQM) SUMMER 2013 QM0010 - Foundations of Quality Management Q1. List the different approaches to Quality. Discuss Juran’s views on Quality. (Approaches – 5 marks, Views – 5 marks) 10 marks Q2. a. Describe the factors determining the customer satisfaction. (Factors – 5 marks) b. Define - Expected Quality, Design Quality and Actual Quality and how they influence the customer satisfaction. (Meaning of each – 3 marks, Explanation – 2 marks) 10 marks Q3. Write short notes on: a. Quality Function Deployment (QFD) (Explanation – 5 marks) b. Tolerance design (Explanation – 5 marks) 10 marks Q4. a. Explain Quality Assurance. (Explanation – 5 marks) b. “The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process” Discuss. (Meaning – 1 mark, Explanation – 4 marks) 10 marks Q5. a. Describe the main features of Quality Control and Inspection. (Features – 5 marks) b. Explain the key role of Enterprise Decision Making.(Role – 5 marks) Q6. Explain the importance of service quality. Discuss the measurement of service quality.(Meaning – 1 mark, Importance – 4 marks, Measurement – 5 marks) QM0011 - Principles & Philosophies of Quality Management Q1. Discuss the various dimensions of Quality. (Meaning – 2 marks, Dimensions – 8 marks) 10 marks Q2. a. Discuss Taguchi’s contributions. (Contributions – 5 marks) b. Explain Quality Loss function. (Explanation – 5 marks) 10 marks Q3. What are Quality circles? Explain the objectives and significant characteristics of Quality circles. (Meaning – 2 marks, Objectives – 4 marks, Characteristics – 4 marks) 10 marks Q4. 5S is a structured program to achieve a well-organised workplace, its cleanliness and standardisation, for a safer, more efficient and more productive operation. Explain the principles and implementation stages of 5S. (Principles – 5 marks, implementation stages – 5 marks) 10 marks Q5. Total Productive Maintenance aims for greater manufacturing competitiveness through improved effectiveness of machines and equipment. Briefly explain the Eight Pillars of Total Productive Maintenance. (Meaning – 2 marks, Explanation – 8 marks) 10 marks Q6. Discuss the meaning and importance of six sigma. Explain the steps in implementing six sigma. (Meaning – 2 marks, Importance – 3 marks, Steps – 5 marks) QM0012- Statistical Process Control and Process Capability Q1. a. What is Statistical Process Control? Distinguish between Statistical Quality Control and Statistical Process Control. (Meaning – 2 marks, Differences – 3 marks)b. List out Dr. Edward Deming’s contribution to Quality. (Contributions – 5 marks) 10 marks Q2. a. Explain the Cause and Effect diagram. (Explanation – 5 marks) b. Describe the procedure to construct Fish bone diagram with an example. (Procedure – 3 marks, Example – 2 marks) 10 marks Q3. Explain the structure and construction of Control Charts. Explain with an example how to construct X-bar Chart and R Chart. (Structure – 3 marks, Construction – 3 marks, Examples – 4 marks) 10 marks Q4.What is the meaning of experimental design? Explain the guidelines for designing experiments. (Meaning – 3 marks, Guidelines – 7 marks) 10 marks Q5. Explain the concept of Process Capability. Distinguish between Process Stability and Capability. Mention the major uses of Process Capability. (Explanation – 4 marks, Differences – 3 marks, Uses – 3) Q6. What is Acceptance sampling? Explain the guidelines for using Acceptance Sampling. (Meaning – 4 marks, Guidelines – 6 marks) 10 marks QM0013 - Quality Management Tools Q1. a. Explain the principles and importance of Quality.(Principles – 3 marks, Importance – 2 marks) b. Differentiate between Quality Control and Quality Assurance. (Differences – 5 marks) 10 marks Q2. QFD is a customer driven planning process which guides through the design, manufacture and marketing of a product or service. Explain the Approaches and Phases of Quality Function Deployment (QFD).(Meaning – 2 marks, Approaches – 4 marks, Phases – 4 marks) 10 marks Q3. Explain the methods of measuring Reliability. Discuss software reliability. (Meaning – 2 marks, Methods – 4 marks, Explanation of Software reliability – 4 marks) 10 marks Q4. Describe Robust Design Optimisation Strategy. Explain the steps followed in Robust Parameter Design. (Description- 5 marks, Steps – 5 marks) 10 marks Q5. Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Explain the basic components of quality control charts. Describe the purpose and importance of quality control charts.(Components – 5 marks, Purpose – 3 marks, Importance – 2 marks) Q6. What is business excellence? What are the steps involved in achieving organisational excellence? (Meaning- 3 marks, Steps – 7 marks) SEM 4 BANKINGSUMMER 2013 MF0017/MA0041 – Merchant Banking and Financial Services Q1. Explain the functions of merchant banking and functions of financial intermediaries.(Functions of merchant banking 8marks; Functions of financial intermediaries 2marks) 10 marks Q2. What do you understand by book building and Green shoe option? Explain the book building guidelines. (Explanation on book building 2marks ; Explanation on book building 3 marks; Book building guidelines 5 marks) 10 marks Q3. Explain the roles and responsibilities of custodian services. Write down the code of conduct prescribed by SEBI. (Roles and responsibilities of custodians 5 marks; Code of conduct by SEBI 5 marks) 10 marks Q4. Explain the leases in the financial statements in case of lessees and lessors.(Explanation on leases in financial statements of lessees 5 marks; Explanation on leases in financial statements of lessors 5 marks) 10 marks Q5. Give the meaning and characteristics of Hire Purchase finance. Differentiate between Hire Purchase Vs. Installment and Hire Purchase Vs. Leasing. (Meaning and characteristics – 5marks; Differences between Hire purchase and Installment – 2 marks; Differences between Hire purchase and Leasing.)10 marks Q6. Explain the money market products. (Call/notice money 2 marks; Treasury Bills 2 marks; Commercial Bills 2 marks; Money market mutual funds 2marks; Commercial paper 2 marks) MA0042 –Treasury Management Q1.Consider yourself as a chief financial officer, describe the treasury functions that you handle and discuss how you will formulate the treasury policy. (explanation of treasury functions-5 marks; explanation of treasury policy-5 marks) 10 marks Q2. The NCDEX trading system provides a fully automated screen based trading for futures commodities on basis of nationwide online monitoring and surveillance mechanism. Discuss explain the concept of commodity market, role of regulator and players. (concept of commodity market - 3 marks; role of regulator - 3 marks; players - 4 marks) 10 marks Q3. Consider yourself as a CEO of an automobile company in India, Which tool will you adopt to minimise risk occurring in the production process.(explanation of risk management - 3 marks, explanation of process of risk management - 4 marks; explain tools used to minimise risks - 3 marks) 10 marks Q4. Suppose you are the CEO of MS Bank Corporation. Your bank is facing interest rate risk, which has affected its operation significantly. Discuss the factors that influence the level of market interest rate. (explanation of interest rate risk - 4 marks; explanation of various types of products/ credit facilities offered - 6 marks) 10 marks Q5. The treasury maintains the bank funds, it automatically surrounds liquidity and interest rate risks. Discuss the relationship between treasury and ALM (explain treasury-3 marks; explain ALM-3 marks; explain the relationship between treasury and ALM –4marks) 10 marks Q6. ALM deals with strategic balance sheet management, which involves various risks, caused due to the changes in exchange rates and the position of liquidity, interest rates in the organisation. Discuss how the ALM contributes to the risks in balance sheet management. (explanation of ALM- 3 marks; explanation how the ALM contributes to the risks in balance sheet management-7marks) 10 Marks MA0043 –Corporate Banking Q1. Corporate Banking represents the wide range of banking and financial services provided to domestic and international operations of large local corporates and local operations of multinationals corporations. Write a detailed note on evolution of corporate banking. (introduction- 3 marks; explanation of evolution of corporate Banking -7 marks) 10 marks Q2. The supply bills are not bills of exchange and do not enjoy the status of being a negotiable instrument. What are supply bills? What is the procedure to be followed by a bank in making advances against such bills? (explanation of supply bills -4 marks; procedure-6 marks) 10 marks Q3. Assume yourself as a banker and discuss the measures to be taken by the bank to monitor working capital limits sanctioned? (explanation of working capital-4 marks; measures to be taken by the bank to monitor working capital limits sanctioned -6 marks) 10 marks Q4. As a trader in order to be competitive and successful, how can you address some risks that are peculiar to foreign trade like commercial risks and political risks? ( introduction of ECGC- 3 marks; explanation of ECGC- 7 marks) 10 marks Q5. The arrangement in which short term domestic receivables on sale of goods or services are sold to an agency (known as the factor) is called Factoring. Write a detailed note on factoring and its benefits. (explain the Factoring- 6marks +benefits of Factoring – 4 marks) 10 marks Q6. What role does RBI play in ensuring that the guidelines are adhered to by banks as per RBI Act 1934 and Banking Regulation Act 1949? (explanation of role of RBI -RBI Act 1934 -5 marks and Banking Regulation Act 1949 - 5 marks) 10 marks MA0044 –Institutional Banking Q1. Development Banks or Development Financial Institutions (DFIs) in India were established mainly to provide long term capital for industry and trade. Write a detailed note on the origin of DFIs and the various facilities offered by them. ( explanation of the origin of DFIs -5 marks+ Listing the facilities offered by FDI-5 marks) 10 marks Q2. In India, the concept of Micro Finance was launched in the year 1992. Discuss the products and services offered by MFIs in India. ( explanation of MFI- 3 marks; explanation of products and services offered by MFIs in India -7marks) 10 marks Q3. Discuss the role of NABARD in rural housing development. (introduction of NABARD-3 marks; explanation of role of NABARD-7marks) 10 marks Q4. Discuss the various activities carried out by commercial banks these days that are common to clients of both commercial banks and development banks.(Commercial banks- 2 marks; development banks-2 marks; explanation of activities that are performed by both commercial and development banks-6marks) 10 marks Q5What are the various products and services offered by the Derivatives section of a bank treasury? (Derivatives meaning- 2marks; explain the products and services offered by the Derivatives section of a bank treasury –8marks) 10 marks Q6. FIU-IND was set up by the Government of India on 18th November 2004 as the central national agency responsible for receiving, processing, analysing and disseminating information relating to suspect financial transactions. Discuss the role of FIU-IND? (FIU-IND origin- 2marks; explanation of role of FIU-IND -8 marks) 10 marks SEM 4 ENTREPRENEURSHIP(ED) SUMMER 2013 ED0006 – Finance for Entrepreneurs Q1. What do you understand by entrepreneurial finance? Explain the role of external investors in a firm. (Meaning of entrepreneurial finance 2 marks; explanation on the role of external investors in a firm 8 marks) 10 marks Q2. Elaborate the steps under pro forma analysis. Discuss the financial projections through pro forma. (Steps under pro forma analysis 5 marks ; Financial projections through pro forma 5 marks) 10 marks Q3. Give the meaning of present values and future cash flows with an example. Explain some of the relevant cash flows. (Meaning of present values and future cash flows 2 marks ; Examples for present values and future cash flows 2 marks ; Explanation of some of the relevant cash flows 6 marks) 10 marks Q4. Write advantages and disadvantages of structuring a deal. (Advantages of structuring a deal 5 marks ; Disadvantages of structuring a deal 5 marks) 10 marks Q5. Differentiate between the business angel and venture capital firms. Explain the fund raising stages and venture capital cycle. (Differences between business angel and venture capital firms 5 marks; Explanation of fund raising stages 3 marks ; Explanation on venture capital cycle 2 marks) 10 marks Q6. Write short notes on: Debenture and bonds (5 marks) Commercial Papers (5 marks) ED0007 – Basics of Family business Q1. What do you mean by family business? Explain the family business life cycle. (meaning of family business – 2, meaning of family business life cycle – 2, explanation of family business life cycle – 6) 10 marks Q2. Describe the types of business policies. (concept of family business policy – 2, listing the types – 2, explanation of types – 6) 10 marks Q3. List and explain the various family business models. (listing the various family business models – 2, explanation of these models – 8) 10 marks Q4. Explain the need and importance of financial management for a family business. (explanation of need - 5, Importance - 5) 10 marks Q5. What are the family related issues and business related issues with regard to problems in family business? (listing the issues – 2, explanation – 8) 10 marks Q6. Explain the meaning and advantages of family business valuation. (Meaning – 5, Advantages of family business valuation – 5) ED0008: Managing Family business Q1. What are the advantages of retailing? Write a brief note on retailing in India.(meaning of retailing – 2, explanation of advantages – 3, note on retailing in India – 5) 10 marks Q2. Define franchising. What are the advantages and challenges of franchising? (meaning of franchising – 2, advantages – 4, challenges – 4) 10 marks Q3. Describe the nature and advantages of financial services. (meaning – 1, nature of financial services – 5, advantages - 4) 10 marks Q4. What are the challenges faced by Indian food processing industry? (meaning of food processing – 1, challenges faced – 9) 10 marks Q5.Explain the nature of real estate sector. What are the main classification of real estate sector? Who are the major players in real estate sector?(explanation of nature of real estate sector – 3, classification – 3, players in real estate sector – 4) 10 marks Q6. Explain how education sector is classified. What are the challenges in education sector? (mentioning the classification– 1, explanation of classifications – 5, challenges in education sector – 4) 10 Marks ED0009 – Entrepreneurial case studies Q1.Explain the visionary leadership of Birla group. What are the learnings from Birla Group?(explanation of visionary leadership of Birla group – 5, learnings from the group – 5) 10 marks Q2. Write short notes on the strategies used by Godrej group.(listing the strategies used by Godrej group – 3, explanation of the strategies- 7) 10 marks Q3. Write a brief note on Corporate social responsibility (CSR) activities by Tata Group? What are the learnings from Tata group? (explanation on CSR activities – 5, learnings from Tata group – 5) 10 marks Q4. Describe the vision, beliefs and values of Future group. Explain the key success factors of Future group. (state the vision – 2, explanation on beliefs of the Future group – 2, values – 2, key success factors – 4) 10 marks Q5. Write a brief note on history of TVS Group. What are the key success factors of TVS group? (history of TVS group – 5, explanation of key success factors– 5) 10 marks Q6. Explain the values and philosophy of JK Group. Describe about their contribution towards society and environment. (explanation of values and philosophy of J K Group – 4, Social responsibility of J.K.Group – 6) 10 Marks SEM 4 FINANCESUMMER 2013 MF0015/MBF 404/ IB0010 –International Financial Management Q1. Globalization is a process of international integration that arises due to increasing human connectivity as well as the interchange of products, ideas and other aspects of culture. Give brief introduction of globalization and identify its advantages and disadvantages. (Introduction of globalization 2marks; Advantages of globalization 4marks; Disadvantages of globalization 4marks) 10 marks Q2. Foreign exchange markets, where money in one currency is exchanged for another. Write the history of foreign exchange. Explain the fixed and floating rates and the advantages and disadvantages of fixed rates system. (History of foreign exchange 5marks; Explanation on fixed and floating rates 2marks ; Advantages and disadvantages of fixed rates system 3marks) 10 marks Q3. Swap is an agreement between two or more parties to exchange sets of cash flows over a period in future. What do you understand by swap? Explain its features, kinds of swap and various types of interest rates swap. (Meaning of swap 2 marks; Features of swap 3marks; Kinds of swap 2marks; Various types of interest rate swap 3marks) 10 marks Q4. International credit markets are the forum where companies and governments can obtain credit. Bring out your understanding on international credit markets and explain the two very important aspects of international credit market. Refer and give one example.(Introduction of international credit market 2marks; Explanation of syndicated loans with example 4marks; Explanation of External Commercial Borrowings (ECB)4marks) 10 marks Q5. Cost of capital is the minimum rate of return required by a firm on its investment in order to provide the rate of return by its suppliers of capital. 10 marksDescribe the cost of capital across countries. (Introduction and explanation of effect of country difference in the cost of debt 4marks; Explanation on country differences in cost of equity 2marks; Explanation on examining debt and equity cost together 2marks; Explanation on estimating the cost of capital 2marks) Q6. Explain the principles of taxation and double taxation. Give some important points on tax havens and its types. (Explanation on principles of taxation 4marks; Explanation on double taxation 2marks; Explanation on tax havens and its types 4marks) 10 Marks MF 0016 –Treasury Management Q1. Consider yourself as a chief financial officer, describe the treasury functions that you handle and discuss how you will formulate the treasury policy. ( explanation of treasury functions-5 marks; explanation of treasury policy-5 marks) 10 marks Q2.The NCDEX trading system provides a fully automated screen based trading for futures commodities on basis of nationwide online monitoring and surveillance mechanism. Discuss explain the concept of commodity market, role of regulator and players. (concept of commodity market - 3 marks; role of regulator - 3 marks; players - 4 marks) 10 marks Q3. Consider yourself as a CEO of an automobile company in India, Which tool will you adopt to minimise risk occurring in the production process. (explanation of risk management - 3 marks, explanation of process of risk management - 4 marks; explain tools used to minimise risks - 3 marks) 10 marks Q4. Suppose you are the CEO of MS Bank Corporation. Your bank is facing interest rate risk, which has affected its operation significantly. Discuss the factors that influence the level of market interest rate. (explanation of interest rate risk - 4 marks; explanation of various types of products/ credit facilities offered - 6 marks) 10 marks Q5. The treasury maintains the bank funds, it automatically surrounds liquidity and interest rate risks. Discuss the relationship between treasury and ALM (explain treasury-3 marks; explain ALM-3 marks; explain the relationship between treasury and ALM –4marks) 10 marks Q6. ALM deals with strategic balance sheet management, which involves various risks, caused due to the changes in exchange rates and the position of liquidity, interest rates in the organisation. Discuss how the ALM contributes to the risks in balance sheet management. (explanation of ALM- 3 marks; explanation how the ALM contributes to the risks in balance sheet management-7marks) 10 Marks MF0017/MA0041 – Merchant Banking and Financial Services Q1. Explain the functions of merchant banking and functions of financial intermediaries. (Functions of merchant banking 8marks; Functions of financial intermediaries 2marks) 10 marks Q2. What do you understand by book building and Green shoe option? Explain the book building guidelines. (Explanation on book building 2marks ; Explanation on book building 3 marks; Book building guidelines 5 marks) 10 marks Q3. Explain the roles and responsibilities of custodian services. Write down the code of conduct prescribed by SEBI. (Roles and responsibilities of custodians 5 marks; Code of conduct by SEBI 5 marks) 10 marks Q4. Explain the leases in the financial statements in case of lessees and lessors. (Explanation on leases in financial statements of lessees 5 marks; Explanation on leases in financial statements of lessors 5 marks) 10 marks Q5. Give the meaning and characteristics of Hire Purchase finance. Differentiate between Hire Purchase Vs. Installment and Hire Purchase Vs. Leasing. (Meaning and characteristics – 5marks; Differences between Hire purchase and Installment – 2 marks; Differences between Hire purchase and Leasing.)10 marks Q6. Explain the money market products. (Call/notice money 2 marks; Treasury Bills 2 marks; Commercial Bills 2 marks; Money market mutual funds 2marks; Commercial paper 2 marks) 10 Marks MF0018 – Insurance and Risk Management Q1. Explain the Risk Management Process. (Explanation of six risk management process 10 marks) 10 marks Q2. Write about IRDA. Explain the functions and powers of IRDA. (Introduction of IRDA 2marks ; Explanation on the functions and powers of IRDA 8 marks) 10 marks Q3. Write down about the objectives, purpose, functions and advantages of life insurance.(Explanation of objectives of life insurance 2marks ; Explanation of purpose of life insurance 3 marks ; Explanation of advantages of life insurance 2marks ; Explanation of functions of life insurance 3marks)10 marks Q4. Explain the product development process, classification of new products, stages in new product development, pricing strategy for new products.(Explanation of product development process 2 marks ; Explanation of classification of new products 2 marks ; Explanation of stages in new product development 3 marks ; Explanation on pricing strategy for new products 3 marks) 10 marks Q5. Marketing of insurance products is an important tool in the insurance business. The marketing of insurance is possible in both the life insurance and the non-life insurance departments. Explain the tools that help in advertising the company’s insurance policies. Write down the issues in insurance marketing. (Explanation of the tools in advertising the company’s insurance policies 3 marks ; Explanation of issues in insurance marketing 7 marks) 10 marks Q6. Reinsurance is a kind of insurance. It is an important operation of insurance. Give an overview of reinsurance and explain the reasons for reinsurance. (Overview of reinsurance 5 marks ; Explanation of reasons for reinsurance 5 marks) 10 Marks SEM 4 HCS SUMMER 2013 MH0056 – Public Relations & Marketing for Healthcare Organizations Q1. Describe the steps involved in healthcare marketing process. 10 marks (Steps-2 marks, Explanation-8 marks) Q2. What is marketing mix? Explain the four P’s of the marketing mix. 10 marks (Definition-2 marks, Explanation -8 marks) Q3. Discuss Porter’s five forces analysis. 10 marks (Mentioning the five forces -2 marks, Explanation -8 marks) Q4. Explain market segmentation. 10 marks (Definion-1 mark, Explanation-9 marks) Q5. Discuss ethics, trends and issues in healthcare marketing. 10 marks (Brief outline of healthcare marketing-1 mark, Explanation of ethics-3 marks, Explanation of trends- 3 marks, Explanation of issues-3 marks) Q6. Describe the standard metrics used to evaluate public relations. 10 marks (Key factors- 2 marks, Evaluation components-8 marks) MH0057 – Management of Healthcare Human Resources Q1. Explain the opportunities and challenges in healthcare HRM. 10 marks (Explanation of oppurtunities-5 marks, Explanation of challenges-5 marks) Q2. Discuss employee grievance systems in healthcare. 10 marks (Causes of grievances-2 marks, Need for grievance procedure-4 marks, Pre-requisites of a grievance mechanism-4 marks) Q3. Transactional analysis is important in hospitals – Justify. 10 marks (Meaning -2 marks, Explanation-8 marks) Q4. Explain the process involved in HR audit. 10 marks (Phases-4 marks, Components-4 marks, Checklist-2 marks) Q5. Explain the concept of collective bargaining in healthcare organisations. 10 marks (Definition -1 mark, Explanation-9 marks) Q6. What is manpower planning? Explain the steps followed in manpower planning. 10 marks (Definition-2 marks, Explanation -8 marks) MH0058 – Legal Aspects in Healthcare Administration Q1. Explain the Human Organ Transplantation Act and its legal implications. 10 marks(Explanation of Act-8 marks, Legal implications-2 marks) Q2. Discuss the regulatory requirements in setting up and running a blood bank. 10 marks(Explanation of National blood policy-2 marks, legal framework-3 marks, Regulatory requirements-5 marks) Q3. Explain the following concepts: 10 marks a. Informed consent b. Professional secrecy (Explanation of informed consent-5 marks, Explanation of professional secrecy- 5 marks) Q4. Define and classify euthanasia. Write a note on living wills. 10 marks (Definiiton-2 marks, Classification -3 marks, Living wills-5 marks) Q5. Who is a consumer? Explain the various levels of Consumer Courts. 10 marks (Definiiton-1mark, Explanation of levels of consumer courts-9 marks) Q6. Discuss the important documents and ethical codes in medical ethics. 10 marks (Listing the important documents -1 mark, Explanation-9 marks) MH0059 – Quality Management in Healthcare Services Q1. Discuss the history of quality in healthcare services. 10 marks (Brief outline of quality in healthcare-1 mark, History-9 marks) Q2. Explain the dimensions of quality in healthcare. 10 marks (Listing the dimensions-2 marks, Explantion-8 marks) Q3. Describe NABH Accreditation. 10 marks (Constituents committees of NABH-4 marks, NABH procedure-6 marks) Q4. Explain the Six Sigma concept. 10 marks (Definition-2 marks, Explanation-8 marks) Q5. Define total quality management. Discuss the importance of TQM in healthcare. 10 marks (Definition-2 marks, Importance-8 marks) Q6. Explain the challenges of quality management in non-clinical support services and administrative services. 10 marks (Challenges in non-clinical support services-5 marks, Challenges in administrative services-5 marks) SEM 4 HUMAN RESOURCES (HR) SUMMER 2013 MU0015 – Compensation Benefits Q1. Discuss the elements of compensation package. (listing the elements of compensation package – 2, explanation – 8) 10 marks Q2. Describe the importance of employee satisfaction. Explain the link between employee satisfaction and compensation. (meaning of employee satisfaction – 2, importance – 4, explanation of link – 4) 10 marks Q3. What is pay structure? Explain why it is necessary to develop a proper pay structure. Mention the factors to be determined and steps for developing pay structures. (meaning of pay structure – 1, reason for developing a proper pay structure – 4, explanation of factors – 2, explanation of steps – 3) 10 marks Q4. Explain the components of wages. Explain employee participation in wage fixation. (listing the components– 2, explanation on components of wages – 4, explanation on employee participation – 4) 10 marks Q5. Describe Cost-to-Company and list its components. (meaning of CTC – 3, explanation– 5, listing the components – 2) 10 marks Q6. What is meant by strategy? Write a brief note on Strategic compensation planning. (meaning of strategy – 2, meaning of strategic compensation planning – 2, explanation on strategic compensation planning – 6) 10 Marks MU0016 – Performance Management and Appraisal Q1. Explain the evolution of performance management. What are the aims of performance management? (explanation of evolution – 5, aims of performance management – 5) 10 marks Q2. Define motivation. Explain McGregor’s theory X and theory Y. (definition of motivation – 2, explanation of Theory X – 4, Theory Y – 4) 10 marks Q3. Explain the Contents of performance agreement. Describe the managers’ responsibility in Performance Planning. (explanation on contents – 5, description of managers’ responsibility– 5) 10 marks Q4. Describe the traditional methods of performance appraisal. (listing the traditional methods – 2, explanation – 8) 10 marks Q5.Write a brief note on Subjectivity and Errors in Rating. What is Behaviourally Anchored Rating Scale (BARS)? What are its advantages and disadvantages? (explanation on subjectivity and errors in rating – 4, explanation of BARS – 4, advantages & disadvantages – 2) 10 marks Q6. What are the methods to measure performance? How do you monitor performance? (explanation of methods to measure performance – 7, explanation of monitoring performance – 3) 10 Marks MU0017 – Talent Management Q1.Explain the need for talent management? (meaning of talent management – 2, explanation of the need – 8) 10 marks Q2. Describe talent selection and talent alignment (meaning – 2 , explanation of five process of talent selection – 4, meaning and explanation of talent alignment – 4) 10 marks Q3. Write a brief note on ‘promoting ethical behaviour’ in workplace. (meaning of ethics – 1, explanation on ethical behaviour – 2, promoting positive ethics in workplace – 2, keys to promote ethical behaviour in the workplace – 5) 10 marks Q4. What is talent engagement? What are the objectives of talent engagement? (meaning of talent engagement – 5, objectives of talent engagement – 5) 10 marks Q5. Why is retention vital to organisation? What are the keys to strong retention? Explain some of the retention strategies. (meaning of retention – 2, explanation of reasons for retention being vital – 2, keys for strong retention – 3, explanation of retention strategies – 3) 10 marks Q6. What are the elements of total rewards? (meaning of rewards and total rewards- 2, example – 1, listing the elements of total rewards – 2, explanation - 5) 10 Marks MU0018 – Change Management Q1. What is change management? Explain the importance of change management. (meaning of change management – 5, explanation of importance – 5) 10 marks Q2. Define Organisational Life Cycle. List and explain the stages in organizational Life cycle? (meaning of organisational life cycle – 2, listing the five stages – 3, explanation – 5) 10 marks Q3. Explain briefly the recent approaches to organisational development and change. List some of the process based change models. Describe Lewin’s model of change.(explanation of recent approaches – 5, listing of process based change models – 1, explanation of Lewin’s model of change – 4) 10 marks Q4. What are the Five disciplines in Change leadership framework? Discuss in brief about the role of leaders in the change process. (five disciplines – 3, explanation of role of leaders – 7) 10 marks Q5. What are the four strategies that are commonly used in the change management? Explain the strategies for competitive advantage. (listing and explanation of four strategies – 4, meaning of competitive advantage – 1, explanation of strategies – 5) 10 marks Q6. Define learning organization. Explain the need for learning organization and its characteristics. (definition – 2 , explanation of need – 2, listing the four characteristics – 1, explanation of characteristics - 5) 10 Marks SEM 4 MARKETING MK0015 – Services Marketing and Customer Relationship Management Q1. Explain the concept of Service mapping with example. (Definition- 2 marks; explanation – 6 marks; example; 2 marks) 10 marks Q2. Write a short notes on: A. Factors that influence customer expectations ( factors – 5 marks) B. Pricing strategies followed in service organizations based on customer perceptions (Pricing Strategies- 5 marks) 5 +5 = 10 marks Q3. Explain the concept of Service Blueprinting with an example. ( Definition of service blueprint- 2 marks; explanation of service blueprint with example- 8 marks) 10 marks Q4. Explain the positioning strategies of services. (Definition of positioning of services- 2 marks; Explanation of positioning of services- 6 marks; Various types of positioning of services- 2 marks) 10 marks Q5. Discuss about the marketing of services in Banking sector, Airline industry, Hospitality sector. (Marketing of services in banking sector- 4 marks; Marketing of services in Airline industry- 3 marks; Marketing of services in Hospitality- 3 marks) 10 marks Q6. Write a short notes on: A. Service Delivery Process (Explanation – 1 mark; service delivery process- 4 marks) B. service Design (Definition- 2 marks; explanation – 3 marks) 5 +5 = 10 marks MK0016 – Advertising management &sales promotion Q1. Discuss the Visualisation strategy in advertising and the components of Visualisation strategy. ( Explanation of Visualisation in advertising - 4 marks; Components of Visualisation strategy- 6 marks ) 10 marks Q2. Describe the elements of execution of advertising in brief. ( Explanation of Advertising execution-2 marks; Elements of Execution- 8 marks) 10 marks Q3. Explain the persuasion techniques (any 10) used in advertising. (Definition – 2 marks; persuasion techniques- 8 marks) 10 marks Q4. Describe the Tools and Techniques (any 10) of Sales Promotion in brief. [Tools and techniques(any 10)- each carry one mark] 10 marks Q5. What is a full service agency? What are specialist agencies? Why are they needed? (Full service agency- 8 marks; specialist agencies- 1 mark; need- 1 mark) 10 marks Q6. Discuss the following theories of Advertising : • The Cognitive-Response Theory • The Stimulus-Response Theory • The Dual-process Theory • The Resource Matching Theory • Cognitive Dissonance theory ( each carry 2 marks) 10 marks MK0017 – e-Marketing Q1. Write a short notes on: A. Internet Advertising Techniques (Techniques- 5 marks) B. Difference between traditional marketing and e-marketing [difference(any seven) – 5 marks] 5 +5 = 10 marks Q2. Write a short notes on: A. Targeting strategies in e-marketing. ( strategies- 5 marks)B. Different types of positioning strategies in e-marketing ( types – 5 marks) 5 +5 = 10 marks Q3. Discuss how to build up e-marketing strategy and its functions in brief. ( e-marketing strategy- 3 marks; functions- 7 marks) 10 marks Q4. Describe the four main functions involved in creating and managing corporate website.(Four functions: two functions- 3 marks each; other two functions -2 marks each) 10 marks Q5. Define e-marketing and its principles. ( Definition– 2 marks; Principles- 8 marks) 10 marks Q6. Write a short note on: A. Features of e-marketing (features- 5 marks) B. Benefits of e-Marketing ( benefits- 5 marks) 5 +5 = 10 marks MK0018– International Marketing Q1. Define multinational corporations. How is international marketing different from domestic marketing? (definition- 4 marks, difference- 6 marks) 10 marks Q2. “Though society and culture do not appear to be a part of business situations, yet they are actually key elements in showing how business activities will be conducted”. Discuss. (discussion on culture and its effect on business- 10 marks) 10 marks Q3. Discuss the entry model adopted by McDonalds to build a presence in foreign markets. What are its limitations? ( mode of entry by McDonalds - 6 marks, limitations- 4 marks) 10 marks Q4. Market segmentation divides market into distinct subsets. Explain the purpose and bases of international market segmentation. ( purpose- 2 marks, bases- 8 marks) 10 marks Q5. Explain the meaning and benefits of e-marketing. Discuss the various e-marketing approaches. ( meaning- 2 marks, benefits- 2 marks, approaches- 6 marks) 10 marks Q6. List any 6 export promotion schemes. What are SEZs and how are they beneficial to international trades and marketers? ( listing- 3 marks, meaning of SEZ- 2 marks, benefits- 5 marks) 10 marks SEM 4 INFORMATION TECHNOLOGY(IT) SUMMER 2013 MI0038 –Enterprise Resource Planning Q1. a. Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where all the departments know what the others are doing. Now which environment is considered to bebetter and why?(identifying which environment – 2 marks, explaining the reasons – 4 marks) b. Explain integrated Management of integration. (explanation- 4 marks) 6+4 marks Q2. Earlier payroll systems used the systems which were more than process time sheets, print payroll checks and keep total number of annual wages and deductions. Present day systems used computer-based system that optimises the collection, collation, transfer and presentation of information throughout an organisation. Identify the type of system used by earlier payroll system and current system and define them. What are the main differences between the two systems? Explain the various characteristics of MIS. (identifying the types- 2 marks, definitions- 2 marks, listing the 4 differences – 4 marks, characteristics of MIS- 2 marks ) 10 marks Q3. Normally when we review a potential software suppliers, we tend to focus only on the potential product’s functionality and cost. Though these elements are important, the methodology neglects other areas of importance. What are the key selection criteria for ERP software.(listing the criteria for various departments- 5 marks, explaining the necessary questions- 5 marks) 5+5 marks Q4. a. List the major subsystems of manufacturing and production planning module. (listing – 4 marks) 6+4 marksb. Explain the various modules in detail with example (explanation-4 marks, examples- 2 marks) Q5. Explain the relation between output variety and the type of manufacturing process with a neat diagram (Diagram- 2 marks, explanation- 8 marks) 10 marks Q6. Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram(Diagram- 3 marks, listing the different sub modules- 2 marks, explaining-5 marks)10 Marks MI0039 –E-Commerce Q1. Warigon is a retail company and they want to automate the payment system. Assume that you are the design engineer of that company. What are the factors that you would consider while designing the electronic payment system? (Analysing- 5 marks, Factors- 5 marks) 10 marks Q2. For many years companies have been using computers to send business documents instead of mailing paper documents (i.e. most of our pay checks are directly deposited into our bank accounts). This transfer of funds is accomplished by the use of an electronic file being sent from your company to your bank). The problem was that the all employed proprietary used unique formats to pursue this task. The absence of a standard format led to the condition where computers could no longer "talk" to one another without a great deal of effort by programmers. For example, Supplier X could recognize an electronic Purchase Order from Retailer A but not from Retailer B. To avoid the above condition ANSI formulated a committee for the entire world to have standardised format for the electronic transaction. What is the name of the standard? Discuss the working concepts of that standard.(Recognising the standard – 1 mark, defining the standard- 2 marks, listing the various components – 3 marks , explaining the working – 4 marks) 10 marks Q3. The four Ps concept in marketing are the four major ingredients of a traditional marketing mix directed at the customer or target market. List and explain the four Ps of marketing? Are the 4 Ps really applicable to Internet marketing? How?(list – 1 mark, explain four Ps- 3 marks, answering yes or no – 1 mark, reasoning the answer – 5 marks ) 10 marks Q4. Website is the most important front end tool in the online marketing. It provides 6+4 marks. the interactive mode of operation to the user. Define what is a website? Analyse the structure of a website. (defining the website – 1 mark, diagram- 2 marks, analysing with the justification- 7 marks) Q5. RIBA is one of the famous online library which uses online catalogues. Online catalogues are the best way to browse and locate material from the collections of the British Architectural Library at the RIBA. List the benefits of online catalogue (List 5 benefits- 5 marks, Explain- 5 marks) 10 marks Q6.Mobile advertising has become a no-brainer for some brands to drive in-store traffic and online revenue. This is possible only after the growth of Mcommerce. Define Mcommerce. Describe the areas of its potential growth and future of mCommerce(Definition and example- 2 marks, Areas of potential growth-5 marks, Future of mCommerce- 3 marks) 10 Marks
Posted on: Tue, 02 Jul 2013 03:30:21 +0000
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