OMG JUST 16.00 AN HOUR Clinic Front Desk Clerk (South Coast) compensation: from $16.00/hr Molina Healthcare of California, an affiliate of Molina Healthcare, Inc., is among the fastest growing healthcare companies in Californiaserving members in Northern and Southern California through its network of primary care clinics, physicians and hospitals. Molinas delivery system provides for a comprehensive approach to good health. In California, Molina operates primary care clinics with physicians employed by the company and subcontracts with IPAs, medical groups and individual physicians. Molina prides itself on its ability to combine the best attributes of private practice with an emphasis on preventive care. Patient-centered medicine is the Molina philosophy. Other reason for Molinas success has been its adherence to uniform practice guidelines, a strong commitment to case management principles; and above allan unwavering respect for the patient. POSITION SUMMARY: This position works under the supervision of the Clinic Supervisor and/or Administrator in the reception and medical records area of the center. Primary responsibility: To ensure all external and internal PHI (personal health information) requests for copying of medical records as well as are completed in a timely manner. Ensures entry of all requests into the LEAP system which ensures the corporate Privacy officer has reviewed and approved the release of medical information and PHI to outside entities. Upon request, may be requested to Greets and checks in patients, Supports the staff in the Check in process if requested. Assists all staff with routine administrative duties, such as filing, copying, and mailing. PRINCIPLE ACCOUNTABILITIES 1.Registers patients, verifies eligibility in Misys (practice management system) and in CAP (shared county eligibility database). This requires basic computer skills as well as an understanding of both systems. 2.Answers phones, handles requests and inquiries, or routes as appropriate. Answers calls promptly and courteously. 3.Provides specific information to patients about CHCN/MMG clinic policies and services. Must be able to cover the enrollment window- which requires complete knowledge of the CHCN enrollment and recertification policies and procedures. 4.Books follow-up appointments in Misys keeping in mind provider specific requests and requirements. 5.Places reminder calls to patients- reminding them of appointments and explaining late and no-show policies 6.Strictly follows all established policies and procedures as it relates to HIPAA and confidentiality in the work place. Assists with maintaining all medical record notes, lab reports, specialist reports in an organized and orderly system whether by filing in a paper medical record or scanning into the Electronic health Record. 7.Maintains and files charts timely and accurately, creates complete charts for new patients with all signed and completed paperwork. 8.Upon request assist with referral requests are entered into the system to track every referral ordered by the attending provider. Follow up to ensure specialist appointments are made, patients have kept appointments as scheduled and narrative reports are received and presented to the PCP. Once reviewed and signed off also shares in the responsibility of ensuring report is filed in Patient Medical record. 9.Supports reporting requirements; collects and reports information concerning patient demographics, services and payments. 10.Posts billings from encounter forms, collects money, balances drawer accurately. 11.Assist with billing of appropriate party or Fairfax City and Falls Church (MVA); assist with billing for Fairfax County disability determinations- records patient payment information accurately- understands the details of the process including city/county codes. 12.Maintains work area, administrative support spaces, and waiting room in clean and orderly condition. Able to handle and diffuse patient complaints and disagreements. Able to work calmly and politely in stressful situations. 13.Able to redirect patients who require non- CHCN services; must be knowledgeable of other Fairfax County services (MVA). 14.Able to answer questions regarding CHCN and Fairfax County referral processes for both specialty care and diagnostic services (MVA). 15.Completes several end of day reports regarding collections and regarding appointments, no shows, etc. 16.Handles incoming telephone consults from patients and consultants. 17.Prints and distributes next day appointment schedules for provider and nursing staff review 18.Assists in cross-training new personnel in regards to front desk duties 19.Ensures supplies and office equipment for administrative areas are maintained at par levels 20.Checks to ensure that all patient records are accounted for and returned to medical records area; understand and follows HIPAA guidelines in regards to PHI. 21.Responsible for monitoring office supplies DEPARTMENT/STATE SPECIFIC JOB FUNCTIONS Must be able to work in a busy clinical setting with a multi-lingual and multi-age patient and staff population. Must be able to assess and respond to urgent issues in a competent manner. Must maintain effective relationships and communication with the County and CHCN staff at all levels of te organization (MVA). Good organizational skills are required. Work at other sites to accommodate patient load. Professional attitude and adherence to office policies and procedures is required. Must maintain patient confidentiality. Serves as good ambassador for Molina when working with non-Molina staff, County staff, volunteers, visiting consultants, residents and other health professions trainees. Actively integrates County deployed staff into the team concept (MVA).
Posted on: Sun, 30 Nov 2014 21:56:16 +0000
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