ON 29TH OF DEC14, IT WILL BE 1 MONTH THAT U GUYS ARE UNABLE TO REFUND OUR HARD EARN MONEY.... WAO.... JUST WAO.... WHAT KIND OF ORGANIZATION ARE U RUNNING WHERE EVERYBODY IS SO EFFICIENT THAT THEY CANT EVEN REFUND A ORDER FOR 1 FREAKING MONTH... U GUYS SUD GET AWARDS FOR THIS.... I AM JUST MESMERIZED BY UR CUSTOMER SUPPORT TEAM! Regards, Debopriya 9899944465 Sent from Samsung Mobile -------- Original message -------- From: Debopriya Das Date: 22/12/2014 8:40 PM (GMT+05:30) To: ShopClues ,ceo@shopclues Cc: [email protected] Subject: RE: [ShopClues] Update: cancel my order-28050259 Hi Mr. Sanjay, Again false promises. .. Mis commitment. I am really sick n tired of following up wid u guys??? NOW U GUYS R FORCING ME TO GO LEGAL N APPROACH CONSUMER COURT. I WANT MY MONEY BACK BY TOMORROW N I DONT CARE A SHIT ABOUT UR COMPANYS POLICY N EVERYTHING. BUNCH OF USELESS N IRRESPONSIBLE PEOPLE SITTING THERE WHO DONT JUST CARE ABOUT CUSTOMER S PAIN N MAKE FALSE PROMISE S.... WHERE IS D CALLBACK / UPDATE FROM U GUYS AS MENTIONED IN D TRAIL???? THIS IS MENTAL HARRASEMENT FOR ME... NOW WILL U PLS CALL ME BACK? ????? Sent from Samsung Mobile -------- Original message -------- From: ShopClues Date: 20/12/2014 2:20 PM (GMT+05:30) To: Cc: Debopriya Das ,[email protected] Subject: [ShopClues] Update: cancel my order-28050259 ##- Please type your reply above this line -## You are registered as a cc on this help desk request and are thus receiving email notifications on all updates to the request. Reply to this email to add a comment to the request. ShopClues Support, Dec 20 02:20 PM: Dear Soumabha, As per our telephonic conversation. This is with reference to your query regarding order. We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for resolution on urgent basis and we are following up with them. Kindly allow us 24-48 hours, we will update you with the same. For further assistance, kindly refer to shopclues/help Best Regards, Customer Support Team Sanchit Sharma ShopClues Debopriya Das, Dec 20 10:55 AM: Hi Mr. Sanjat Sethi (CEO Shop Clues), I am writing to you with utter frustration. This is the 1st time me and my husband ordered a Watch from Shop clues (Order # 28050259) on 29th of Nov’14 and it failed with status “checkout incomplete”. However our money got dedeucted from the Bank Account. Transfer id :aing3574341370/r10000004979016. Later we ordered another watch from you and (Order # 28452779) which we have already received. We have been chasing and calling you guys to get the Rs Rs.4090 against the Order # 28050259 since 29th of Nov’14, however call centre people disconnect our calls and donot even reply to our mail. We have asked to cancel the order and refund the money however no one seems to be listening to us. We have also shared the bank statement for the same. We have got the acknowledgement from your end in the trail that you have received the money then why the amount is not getting refunded to our account. If the amount is not credited within next 48 hours we will approach Social Media and Consumer Forum. This is the WORST ONLINE SHOPPING EXPERIENCE for us…… Pathetic I Must Say!! Awaiting revert ASAP!! Regards, Debopriya Das +91 9899944465 Sent from Yahoo Mail on Android (https://overview.mail.yahoo/mobile/?.src=Android) From:Soumabha Trivedi Date:Mon, Dec 8, 2014 at 1:06 pm Subject:Fwd: [ShopClues] Re: checkout incomplete-28050259 Sent from my iPhone Begin forwarded message: From: Soumabha Trivedi Date: 6 December 2014 5:15:38 pm IST To: ShopClues Subject: Re: [ShopClues] Re: checkout incomplete-28050259 I dont think u have read the complete e mail. I have already placed another order for the same product and received the same as well. Order number is 28452779. Hence I want to cancel this order and get my money back ASAP. Please send a confirmation that you have understood what I want to do and cancel my order. Sent from my iPhone Soumabha Trivedi, Dec 18 06:27 PM: Hi Any updates on this? I have still not received the refund and your call centre is disconnecting calls. Please let me know when Im supposed to get my money back. Its already been 18 days from the issue and 7 days from this mail. If I do not get any revert Ill take this to ur social media wings and raise it with consumer court. Regards Soumabha Trivedi +919711661766 Sent from my iPhone Soumabha Trivedi, Dec 16 08:25 AM: Go through this mail and find my feedback. Do you want me to share the same on your web and Facebook? If not pls let me know when are you returning my money back ShopClues Support, Dec 11 02:10 PM: Dear Soumabha, Thank you for shopping with ShopClues. This is with reference to your query regarding delivery of your Order no. 28050259. We sincerely apologize for the inconvenience caused to you. Based on your query, we would like to inform you that as per the latest update from the courier, your order is returning back to us. As soon as we receive the product back from the courier, we will be able to proceed further. All your patience and understanding is highly appreciated in this matter. For further assistance, kindly refer to shopclues/help Best Regards, Customer Support Team Pankaj ShopClues Soumabha Trivedi, Dec 11 11:57 AM: I have not received this order. Pls cancel this To ensure delivery to your inbox, please add orders@shopclues to your address book. Lets Talk Hello Soumabha, This email is to confirm that your Order 28050259 has been Delivered. Shipment Information: 16779910 Via ECom, Hope you enjoy your new purchase. In an unlikelihood scenario of the product not delivered right, please be assured that you are covered under our buyer protection and return policies. Click here to learn more about them. Order #28050259 ORDER DATE: 29 Nov 2014, 11:23 PM PAYMENT METHOD: Billdesk Netbanking PAID USING: SHIPMENT INFORMATION: TRACKING NUMBER 114066936 VIA ECOM Product Quantity Unit price Subtotal CASIO WATCH EDIFICE EF 535BK 1AV CHRONOGRAPH Code: 3871678 1 Rs.4,090 Rs.4,090 Subtotal :Rs.4,090Shipping Cost :Rs.0Total :Rs.4,090 On Order Completion, You Will Earn Clues Bucks: 82 Billing Address: Soumabha Trivedi J3, 309, 4th floor DDA Flats, Kalkaji New Delhi , Delhi 110019 India Shipping Address: Soumabha Trivedi J3, 309, 4th floor DDA Flats, Kalkaji New Delhi , Delhi 110019 India Merchant Name: Trendz INN 210-c wing, Chirag Apartment, Sultanabad colony, Behrambaug road, Jogeshwari west, Mumbai 400102 Mumbai, 400102 Notes: ALT_MOB 9833344465 H At anytime the order status can be viewed online from My Account. You can also write us atCustomer Support to know more about your Orders.Visit Buyer Central to know more about ourBuyer Protection, Shipping and Return Policies. We look forward to seeing you again at ShopClues. Electronics | Apparels | Home Appliances | About Us | Team Privacy policy User Agreement ©2011-2014 Clues Network PVT. LTD.. ShopClues Band of Trust:- About Us: Founded in July 2011 in Silicon Valley, USA, ShopClues is Indias first and the largest fully managed marketplace that offers a safe and trusted online platform for both buyers and sellers. ShopClues offers great selection, competitive prices, irresistible & innovative deals & fast delivery to buyers and highly scalable, low transaction cost E-Commerce platform and services to sellers. ShopClues offers 2,750+ global & regional brands, thousands of online stores from leading brands/merchants, 1.4m SKUs across 930+ categories. We ship items to more than 9000 cities, have over 7.5m monthly visitors and over 40m pages viewed in a month. ShopClues offers a highly robust E-Commerce technology platform that allows SMEs in India to participate in E-Commerce revolution and sell online at scale with low transaction cost. ShopClues brings the best from all India together on one platform. Delivery Policy: At ShopClues, our delivery procedure is dedicated to offer you on-time delivery, best possible packaging, and timely updates. To fulfil our shipment motives, we do need your support and patience as each of our orders goes through a rigorous process of milkrun (product collection), inspection, processing, packaging, shipping and finally getting your products delivered to you at your doorstep. You can easily get in touch with us at any point with your concerns, we will be happy to help you. Payment Policy: ShopClues has certified and secured payment gateway to take care of all your payment worries and does not pay the merchant until you receive your product. We accept all prepaid payment options, such as Netbanking and all major credit, debit and ATM cards. In fact, you can also make use of the Cash-On-Delivery (COD) option, where you can pay the money at the time of product delivery. Customer Care / Support: In case you have any concerns/questions/suggestions/feedback, please write to us at Customer Support or reach us via phone at 0124-441 4888, between 9 AM- 11 PM from Monday-Saturday & 10am - 6pm on Sunday. Easy Return/Replacement: ShopClues runs a very comprehensive ′Buyer Protection program′ so that the buyer is 100% protected and experiences trust and comfort while shopping at ShopClues. Buyer Protection program is based on four trust pillars i.e. − Payment Security, Product Guarantee, Easy Replacement & Reliable merchants. We allow customers full refund/replacement if the product received has wrong size, wrong color, wrong quantity, manufacturing defects, damages or is significantly different from the description given by the merchant. You can return the product within 10 days of your receiving* without worrying of the return shipment. In case you decide to ship it at your end, we make sure you get a refund of your expenses. In case of pre-shipment delays, ShopClues also offers you choice to cancel your order prior to its shipment by contacting us atcustomer support. Clues Bucks (Rewards): As a thank you gesture for your shopping with us, we credit your account with CluesBucks (2% of purchase price). Each CluesBuck is equivalent to Re 1 and can be redeemed for your next purchase with us. All your earned CluesBucks are valid for 120 days - thats 4 months - from the date of issue and can be used for purchasing your favourite product from ShopClues website. Buyer Guides: We have dedicated buyer guides from our experts to help you make right purchases. Each buyer guide focuses on giving you an overlook of the best available options for the product within your requirements with expert recommendations to suit your tastes. Terms & Conditions: Kindly visit shopclues/terms-and-conditions.html to refer terms & conditions for on-going deals and sales. You can also visit shopclues/policies-and-rules.html to refer rules and policies. Sent from my iPhone > On 06-Dec-2014, at 5:15 pm, Soumabha Trivedi wrote: > > I dont think u have read the complete e mail. > > I have already placed another order for the same product and received the same as well. Order number is 28452779. > > Hence I want to cancel this order and get my money back ASAP. > > Please send a confirmation that you have understood what I want to do and cancel my order. > > Sent from my iPhone > >> On 06-Dec-2014, at 5:07 pm, ShopClues wrote: >> >> Soumabha Trivedi, Dec 11 11:56 AM: I have not received this order. Pls cancel this To ensure delivery to your inbox, please add orders@shopclues to your address book. Lets Talk Hello Soumabha, This email is to confirm that your Order 28050259 has been Delivered. Shipment Information: 16779910 Via ECom, Hope you enjoy your new purchase. In an unlikelihood scenario of the product not delivered right, please be assured that you are covered under our buyer protection and return policies. Click here to learn more about them. Order #28050259 ORDER DATE: 29 Nov 2014, 11:23 PM PAYMENT METHOD: Billdesk Netbanking PAID USING: SHIPMENT INFORMATION: TRACKING NUMBER 114066936 VIA ECOM Product Quantity Unit price Subtotal CASIO WATCH EDIFICE EF 535BK 1AV CHRONOGRAPH Code: 3871678 1 Rs.4,090 Rs.4,090 Subtotal :Rs.4,090Shipping Cost :Rs.0Total :Rs.4,090 On Order Completion, You Will Earn Clues Bucks: 82 Billing Address: Soumabha Trivedi J3, 309, 4th floor DDA Flats, Kalkaji New Delhi , Delhi 110019 India Shipping Address: Soumabha Trivedi J3, 309, 4th floor DDA Flats, Kalkaji New Delhi , Delhi 110019 India Merchant Name: Trendz INN 210-c wing, Chirag Apartment, Sultanabad colony, Behrambaug road, Jogeshwari west, Mumbai 400102 Mumbai, 400102 Notes: ALT_MOB 9833344465 H At anytime the order status can be viewed online from My Account. You can also write us atCustomer Support to know more about your Orders.Visit Buyer Central to know more about ourBuyer Protection, Shipping and Return Policies. We look forward to seeing you again at ShopClues. Electronics | Apparels | Home Appliances | About Us | Team Privacy policy User Agreement ©2011-2014 Clues Network PVT. LTD.. ShopClues Band of Trust:- About Us: Founded in July 2011 in Silicon Valley, USA, ShopClues is Indias first and the largest fully managed marketplace that offers a safe and trusted online platform for both buyers and sellers. ShopClues offers great selection, competitive prices, irresistible & innovative deals & fast delivery to buyers and highly scalable, low transaction cost E-Commerce platform and services to sellers. ShopClues offers 2,750+ global & regional brands, thousands of online stores from leading brands/merchants, 1.4m SKUs across 930+ categories. We ship items to more than 9000 cities, have over 7.5m monthly visitors and over 40m pages viewed in a month. ShopClues offers a highly robust E-Commerce technology platform that allows SMEs in India to participate in E-Commerce revolution and sell online at scale with low transaction cost. ShopClues brings the best from all India together on one platform. Delivery Policy: At ShopClues, our delivery procedure is dedicated to offer you on-time delivery, best possible packaging, and timely updates. To fulfil our shipment motives, we do need your support and patience as each of our orders goes through a rigorous process of milkrun (product collection), inspection, processing, packaging, shipping and finally getting your products delivered to you at your doorstep. You can easily get in touch with us at any point with your concerns, we will be happy to help you. Payment Policy: ShopClues has certified and secured payment gateway to take care of all your payment worries and does not pay the merchant until you receive your product. We accept all prepaid payment options, such as Netbanking and all major credit, debit and ATM cards. In fact, you can also make use of the Cash-On-Delivery (COD) option, where you can pay the money at the time of product delivery. Customer Care / Support: In case you have any concerns/questions/suggestions/feedback, please write to us at Customer Support or reach us via phone at 0124-441 4888, between 9 AM- 11 PM from Monday-Saturday & 10am - 6pm on Sunday. Easy Return/Replacement: ShopClues runs a very comprehensive ′Buyer Protection program′ so that the buyer is 100% protected and experiences trust and comfort while shopping at ShopClues. Buyer Protection program is based on four trust pillars i.e. − Payment Security, Product Guarantee, Easy Replacement & Reliable merchants. We allow customers full refund/replacement if the product received has wrong size, wrong color, wrong quantity, manufacturing defects, damages or is significantly different from the description given by the merchant. You can return the product within 10 days of your receiving* without worrying of the return shipment. In case you decide to ship it at your end, we make sure you get a refund of your expenses. In case of pre-shipment delays, ShopClues also offers you choice to cancel your order prior to its shipment by contacting us atcustomer support. Clues Bucks (Rewards): As a thank you gesture for your shopping with us, we credit your account with CluesBucks (2% of purchase price). Each CluesBuck is equivalent to Re 1 and can be redeemed for your next purchase with us. All your earned CluesBucks are valid for 120 days - thats 4 months - from the date of issue and can be used for purchasing your favourite product from ShopClues website. Buyer Guides: We have dedicated buyer guides from our experts to help you make right purchases. Each buyer guide focuses on giving you an overlook of the best available options for the product within your requirements with expert recommendations to suit your tastes. Terms & Conditions: Kindly visit shopclues/terms-and-conditions.html to refer terms & conditions for on-going deals and sales. You can also visit shopclues/policies-and-rules.html to refer rules and policies. Sent from my iPhone > On 06-Dec-2014, at 5:15 pm, Soumabha Trivedi wrote: > > I dont think u have read the complete e mail. > > I have already placed another order for the same product and received the same as well. Order number is 28452779. > > Hence I want to cancel this order and get my money back ASAP. > > Please send a confirmation that you have understood what I want to do and cancel my order. > > Sent from my iPhone > >> On 06-Dec-2014, at 5:07 pm, ShopClues wrote: >> >> Soumabha Trivedi, Dec 06 05:15 PM: I dont think u have read the complete e mail. I have already placed another order for the same product and received the same as well. Order number is 28452779. Hence I want to cancel this order and get my money back ASAP. Please send a confirmation that you have understood what I want to do and cancel my order. Sent from my iPhone ShopClues Support, Dec 06 05:06 PM: Dear Soumabha, Thank you for shopping with ShopClues. We apologize for the inconvenience caused to you. With reference to your order #28050259, we would like to inform you that we have received the payment of Rs.4090, due to some technical glitch the order was in incomplete stage. However, we have forwarded your request to our concern team for process the order, you will shortly receive an automated update with order details. Your order will be delivered to you as per the delivery time mentioned in the product description. You will receive an SMS and Email from us with tracking details as soon as it is dispatched from our center. For further assistance, kindly refer to shopclues/help We look forward to your shopping with us again! Best Regards, Customer Support Team Goldi ShopClues Soumabha Trivedi, Dec 06 04:47 PM: Hi Please find attached the bank statement which clearly mentions that the amount was paid to the merchant and it has a transaction ID. It got deducted from the account the very day. Pls refund the money now Sent from my iPhone Attachment(s) image.png ShopClues Support, Dec 06 04:08 PM: Dear Customer, Thank you for contacting ShopClues. With reference to your order as we have checked, the payment has not been received from the payment gateway due to which we are unable to process the order and if the amount has been deducted from your account, it will be auto-reversed as per the bank procedure. We request you to coordinate with your respective bank and for the same product you may place a fresh order. Please note, order will be placed on the price shown on the website . Feel free to revert us on the same for further clarification(s). Best Regards, Customer Support Team Rahul ShopClues Support s::s Soumabha Trivedi, Dec 06 02:55 PM: on behalf of customer i placed a order on 29/11/2014 on shopclues my status was incomplete but my amount will deduted from my account. my bank will comfrim that the amount is reflect in your merchant account. Transfer id :aing3574341370/r10000004979016 kindly cancel my order and refund my money as soon as possible. _._ Cheers, ShopClues Support Team
Posted on: Tue, 23 Dec 2014 14:44:03 +0000
Trending Topics
Recently Viewed Topics
© 2015