OOOOk, I have to post this bc one of my closest friends Mother just got got and I dont want this to happen to anyone else. It is a long piece so take your time and read at your leisure. I know first hand how things can happen financially. 3rd Annual Girs Getaway Experience 2015 March 26 – 29, 2015 Melia Caribe Tropicl All Inclusivbe Beach & golf Resort Punta Cana, Dominican Republic Hosted by Robyn Gaskins Smith thegirlsgetaway.wordpress/ successbuildersconsulting/ It sounded exciting. A friend of mine said she was going and suggested I come along. I said ok. I paid the full price of $1500 up front, using my charge card. I was just so excited to be going on this trip. But then I had a reality check. I was going to retire within a matter of months. I realized that for me, $1500 was a lot for me to spend on a three night trip. And after I thought about it, I came to the conclusion that this was a great trip but was more for people who were networking. So I requested a refund, far in advance of the refund deadline. I don’t know Ms. Gaskins personally but my friend had gone to a past Girls GetAway and said she enjoyed it. Following is a transcript of my conversations with Ms. Gaskins, which occurred on Facebook Messenger because that was my means of corresponding with her from the beginning. June 2nd, 5:31pm Me: Hi Robyn. I just have a couple of questions. Is this a cruise or an all inclusive resort? Second, is it fully refundable less 20%. When is the last date for a refund? I am considering going but have not made up my mind because I am retiring and leaving the work-world, so dont really know if this is would pertain to my interests. It sounds exciting though. Look forward to hearing from you. Dorothy Hey, not a cruise. Its an all inclusive resort. Fully refundable less 20% up to September. Then, non-refundable. The theme is creating the life you desire. I know you would love it! Especially retiring! Perfect timing for you! Me: how do I do the Bill Me Later part Choose, pay in full. It will then take you to paypal. At that point, when asking for method of payment, it should give you the option to choose, Bill Me Later! June 2nd, 8:54pm Yay! You registered! Did the Bill Me Later work for you? Me: I dont know. I am confused. I was waiting for payment confirmation but have received nothing.... Did you have to put in a credit card number of anything? Me: No, its supposed to use my paypal/Billmelater account. There is enough money in there to cover it I mean enough available credit Check your paypal balance. If its the same then it must have approved the bill me later payment. let me know. One other person used it as well. Me: Ok there was a mistake. they asked me to ask the seller to issue me a refund. The did not use the BillMeLater account, they charged my American Express business card the full amount. That card is payable in full every month so there is no way I can use that card. They asked me to have you issue a refund so I can use another card. Ok I can do that now. Hang tight Me: ok Done Me: Thank you. I will use another charge card now. I guess I have to re-register. Ok cool. Yes, re-register. I will note the duplicate! Me: Thanks June 4th, 8:33pm Me: I see one of my friends signed up and two more are considering. Would that mean any kind of discount for me? . Just checking. June 5th, 6:45am Which friend? I am setting up a Getaway Ambassador Program. Its a 300 discount or last 2 payments FREE if they register 10 people. It will be set up by Sunday and I can let you know! Thanks for spreading the word!!! Me: Carol Payne. I like that ambassador program. Sounds good. I am really looking forwArd to this. Altamese told me about it and asked me to join her. Ttyl. Awesome! Im excited! Carol hasnt registered yet but I will let you know once she does! Me: Oh ok. Thought I saw her name up there! Oh yes! She indicated going on the event page so looks like shell be registering soon! June 7th, 8:23am Good Morning! It seems I cant add members to the Girls Getaway FB Group automatically if we are not Friends. Please add yourself the the group page! https://facebook/groups/742151189174931/ July 13th, 3:33pm Me: Hello Robyn. Im afraid I have to cancel my participation in the 3rd Annual Girls Getaway. Unfortunately something has come up that requires me to use the funds elsewhere. You told me that the trip is refundable up until September, at 20%. I realize I will be losing that 20%. Dorothy Guest Richardson Im so sorry to hear that. Actually the cancelation policy is disclosed on thegirlsgetaway.org I will verify now Yes, please cancel your recurring payments via PayPal. Any payments less 20% of the regular registration fee will be credited to you via PayPal in 14 business days. July 13th, 5:29pm Me: Thank you. July 15th, 7:28pm I meant to tell you that I paid in full. There are no recurring payments. Thanks. Dorothy. July 17th, 9:54pm Ok got it. I will make sure this is taken care of right away July 22nd, 12:10pm Me: I spoke with Paypal and they said there is nothing for them to do there. They are just awaiting the refund. Let me know if you are experiencing any problems. Thanks. Dorothy July 22nd, 2:37pm I dont think I mentioned anything about PayPal regarding our refunds. We refund via check mailed within 14 business days. That has been our long standing policy. I apologize if I didnt explain our policy. I didnt mean to indicate PayPal though we can refund that way within the 14 days if you prefer Me: Robyn, thats fine. You are right, I did not read the refund policy. You only asked me to ask Paypal to stop recurring payments. I wasnt aware that a check would be mailed out. Thanks so much for your assistance with this. No problemo. I just hate that you wont be joining us:( Me: dont make me sad. I try not to think about it too much. August 4th, 1:45pm Me: Hello Robyn. Just checking on the status of the refund. Hope you have a great day. Dorothy August 6th, 8:32am Me: Hi again Robyn. Just checking to see if you sent the check. I have been traveling and didnt want to overlook it in the mails. Please advise. Thanks. Good Morning, Im calling my assistant today. Ive been out of town but will get the info shortly August 6th, 1:14pm Me: thank you August 9th, 11:46am Me: any information from your assistant as to when he or she is mailing my check? If you require some additional info from me please just ask. I apologize, I thought I responded. She didnt have access to your info and needed my signature as well and I was out of town. I signed yesterday. I will confirm on Monday that it was mailed out. August 12th, 9:32pm Me: Hi robyn. Did you confirm that the check was mailed out on Monday as you said you would? I am going through some difficult times right now. I dont need to be worried about getting my funds back on top of that. so would you PLEASE send the check immediately. It should be $1500 minus the $300 penalty. Thanks. August 14th, 5:51am Me: This is a copy if the receipt. Subject: Success Builders Consulting Funding Type: PayPal Balance and Credit Card Funding Source: $209.64 USD - PayPal Account $1,290.36 USD - MasterCard Credit Card XXXX-XXXX-XXXX-3660 This transaction will appear on your bill as PAYPAL *SBCONSULT. Is a copy of the receipt. August 25th, 3:37pm I received an email from the resort and the refund should be received by us this week and we will immediately deposit and then forward to you. Thank you Me: Thank you. September 1st, 6:57pm Me: Hi Robyn. Just checking in. Heard anything yet (from the resort regarding refund). Take care. September 6th, 6:07pm Me: Have you heard from the resort yet regarding my refund? I have a meeting already scheduled with them on Tuesday and will press the issue then If they wont move faster, I will refund it out of my own pocket. It was my error for not interpreting their policy corectly The Melia Caribe Tropical, DR ? September 6th, 8:35pm We are handling our contract. I will contact you on Tuesday. Thanks September 14th, 10:30am Me: Hi Robyn, per your message to me (September 6th, 8:35pm We are handling our contract. I will contact you on Tuesday. Thanks) How did your meeting go with the resort? Also, please email me at Suwanee@yahoo or [email protected] if you cant reach me on facebook. Thanks. Dorothy September 17th, 9:07am Me: Robyn, if you would only EXPLAIN what is going on instead of leaving people with no explanation at all. Saying you will contact me and then not hearing anything from you. You are supposed to be an outstanding business woman. I dont understand what is going on here. If you would only let me know exactly what is going on. Just tell me what is going on and WHEN I can reasonably expect to have the check. If you are having a problem with the resort, say so. At least I will have an explanation. I do not want to go to court over something like this. Its ridiculous. We have not received a refund therefore I am going to pay it out of my personal funds at the end of the month rather than have you wait for the resort. I thought I send this message but perhaps not. Please email me at coach@robynspeaks that way myself and office can keep track with our communication. Honestly, I dont appreciate the tone or the threat. But once anyone threatens legal action, we immediately turn this over to our attorneys to handle at that point. Again, I cant see all previous messages but I thought I sent stating that I would personally refund from my funds. And this is a recent conversation with Robyn – October 6, 2014 Monday 10:44am Me: Dishonesty is to act without honesty. It is used to describe a lack of probity, cheating, lying or being deliberately deceptive or a lack in integrity, knavishness, perfidiosity, corruption or treacherousness. Dishonesty is the fundamental component of a majority of offences relating to the acquisition, conversion and disposal of property (tangible or intangible) defined in criminal law such as fraud. Im not being dishonest Dorothy. As I told you, we misunderstood our ability to get a refund from the resort if someone cancels. I promised to pay from my own funds. Unfortunately circumstances prevented that from being done expeditiously as planned. My hopes is that when the guest payments come in this week, we can use them to reimburse you in oppose to sending them to the resort. None of this is your problem, but I wanted you understand how I am trying to resolve this. Also, I rarely check this inbox so email is a lot more efficient. Lastly, I can do without the comments above. You have every right to pursue legal remedies, thats how things are handled professionally. It was our error and will have to deal with the ramifications but these are personal attacks and wont be accepted. Thank you and again, I accept responsibility for my staffs oversight in the policies. Me. Robyn that is all I wanted. an explanation. Believe me I do not want under any circumstances to cause ill feelings between us. Now that I have an explanation, I can wait. thank you. I dont have any bad feelings. I understand how these things go and I wish it didnt occur. I learned a valuable lesson from it and Im now handling all of the details personally from now on. No worries. Ive learned a long time ago to never be offended. Most things arent intentional.
Posted on: Fri, 17 Oct 2014 04:42:14 +0000
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