Objection Handling/Pre-Empting. All and any objections need to be welcomed a simple statement such as I can understand that however you may be surprised how our existing clients/customers keep coming back and with great reviews or perhaps yeah thats a fair call the difference with us is that we offer however try and say the same thing in your own words so as to keep your personality as part of the pitch whatever your pitch is it needs to have your personality with it this comes through on the phone as much as if it were in person always remember that your prospect needs to understand exactly what your product/service offers that other similar products/services dont offer. What makes you a better choice, however you should never slander a competitor directly an example of how to do this is to say something like our product is proven more effective than any other product/service of its type. To overcome an objection as it comes up is very doable but its is much easier to pre-empt an objection this way you are handling the objection before it comes up. So think of what your most common objections are and have responses ready you will usually find there are 7 main objections depending on the product/service. Each product/service will have a standard group of objections be ready for them ahead of time for example if you know that the person you are calling received a call recently from a competitor then then tell them I realise you spoke recently with my competitors I simply wanted to let you know what we offer so that you can atleast compare
Posted on: Fri, 21 Nov 2014 03:24:37 +0000
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