Ok... First off , let me say that I have never had an issue with Verizon in the 15 years they have been my provider. About a year and a half ago, we contracted with them for a jet pack. Up until 3 months ago we have had no issues at all. Then all of the sudden we went from using 3gs of data to using 13 gigs!!! This has been getting progressively worse. At first I thought, well we keep leaving the jet pack on, so we stopped doing that, then the next month it was even higher, so I went into the Verizon store. The person was very helpful in trying to figure out what was going on, then referred me to customer service. So I do this. I get told that it could be the sim card so back to Ver. get a new sim card and replace the old one. Checked the data the next day, it went up one gig and that is with the computer only on for 2 hours as well as the jet pack, which we are only turning on when we actually use it now. So back to Verizon store. Again the person is very helpful, spent about 2 hours on the line with tech support trying to figure this out, even got my bill adjusted etc.Tech support has me reset the device AND we changed the password. That was Monday, today I had gone through 2 gigs of data, so back to the Ver. store I go. A new person from Tech support suggested that because of an up date on Facebook, all of these video streams that automatically start as you scroll through your news feed use up the data, even if you do not click on it to play. So they tell me how to change that setting on Facebook. Again, I am not complaining about the attempt to service my issue!!!! I am simply sharing this to see if anyone else has had the same issue with crazy amounts of data being used EVEN when things are turned off? And to also let you know that Facebook has a video streaming app that you can turn off the live streaming if you would like to. I will let you all know if the video streaming ended up being the problem, in a day or two. I am quite happy that most of the people at Verizon I have gone to for help, have put in a good effort and are trying to help me figure this out.
Posted on: Wed, 23 Jul 2014 20:55:06 +0000
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