On behalf of our client we are recruiting a Female Call Center Support Executive As a Call Center Support Executive your responsibilities will be as follow: Job Responsibilities: • Answered Calls. • Timely e-Mail Response. • Timely Generation of Daily, Weekly, Monthly Reports in MS Word/MS Excel/MS PowerPoint. • Follow up on Pending /Escalated Issues, Timely Escalation to Right Stakeholders. Key Performance Measures: • Answering 98% of Incoming Calls routed to Executive per Day. • Answering 90% of Calls routed to Executive within 30 Sec. • Quality of Interaction Rating to be fair / better for 5 random calls per Day. • Acceptable e-Mail response – within 10 minutes of receiving e-Mail. • Daily, Weekly, Monthly Reports as per Schedule. Knowledge, Skills and Experience: • Saudi Nationals with Technical Degree in Electronics / Computer Science / Information Technology (1 Years Experienced). • Exposure to Working with Call Center Environment. • Hands on Experience on Microsoft Office – Outlook ,Word , Excel, PowerPoint , Visio • Basic Troubleshooting Skills for PC’s/ Laptops. • Fluency in English and Arabic – To Speak, To Write, To Read. • Good Interpersonal and Communication Skills for Team Working and Customer responsiveness. • Morning Shift Working as per requirements (Tentative – 9am to 4pm on Business Days). • Should be able to Work under Pressure. If you are interested , send your CV to [email protected]
Posted on: Thu, 28 Aug 2014 10:07:43 +0000
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