On this episode of the UnPodcast, we discuss both good and bad - TopicsExpress

On this episode of the UnPodcast, we discuss both good and bad examples of how airlines make things better (or not) for their customers. Among other things, we discussed a major mistake United Airlines made when responding to a customer complaint, how a Frontier Airlines pilot turned a delay into a party, and how Malaysian Airlines once again put their foot in their mouth, with a distasteful promotion. unmarketing/2014/10/08/airline-apps-and-employees/

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