Openings details: Title : Technical Support Executive L2 Reports to : Team Leader Tech Support Location : Gurgaon Salary : 33,000k Exp : minimum 2 year Skills : Excellent verbal & written communication For more details read out below mention JD Job Summary: Appling candidate should have good communication skills and technical expertise as this person will be working directly with the customer every day. Must be organized, methodical, & thoughtful in diagnosing and resolvingthe issues in linear and logical way Skills Required: • Troubleshoot general desktop / Laptop issues on Call and Remote • Troubleshoot on BSOD error’s • Troubleshoot Printer, Scanner and other peripheral issues • Troubleshoot on Virus, Spyware, System Performance issues • Troubleshoot Operating system updates and configuration modification. • Implement tools for remote management, alert monitoring, and Virus detection. • Up selling Core Area of expertise • Operating Systems: Windows 8, Windows 7 and Windows XP • Software: Support for all major Software including Norton, Microsoft Office. • Networking: Routers and Small home and office networks. • Hardware: Desktop PCs, Laptops, Video Cards, Sound Cards, Ethernet Cards, • Internal CD/DVD Readers, Internal CD/DVD Writers, Internal IDE, Hard Drives Required • Minimum 2 years of experience with at least 1 year experience in handling computer software issue, peripheral issues, desktop / laptop issues, etc. for home or office users. • Past experience in the similar domain. • Bachelors Degree / Undergoing Graduation (Correspondence) • English : Fluent Preferred • Technical Certification i.e. A+, Microsoft Certifications etc. Share your CV with naseem.pgdm@gmail & write in subject- applied position/ name/exp/ qualification/contact no.
Posted on: Mon, 04 Aug 2014 05:11:18 +0000
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