Our competitor made the top 10! America’s Worst Companies to Work For By Douglas A. McIntyre, Michael B. Sauter, Alexander E.M. Hess and Samuel Weigley | 24/7 Wall St. – Mon, Jul 22, 2013 11:22 AM EDT.. . 6. ADT > Rating: 2.4 > Number of reviews: 309 > CEO approval rating: 55% (Naren Gursahaney) > Employees: 16,000 S. Diddy/Flickr ADT is a security company for both residential and business properties with 6.4 million customers. Many of these customers are homeowners who bought an ADT system for as little as $35.99 a month. Much of ADT’s initial contact with customers is handled through its dealers who install ADT security systems. ADT currently has roughly 400. Even with dealers, the burden on the system is considerable. ADT claims it answers 19 million alarm signals a year. [More from 24/7 Wall St.: The Most Dangerous Cities in America] Employees at ADT regularly complained about weak, disorganized management that treated them poorly and micromanaged. Several reviewers complained about the quality of the sales training, noting that the company appeared to expect new employees to figure things out on their own. Based on the reviews, ADT appears to focus on getting new clients at the expense of both employees and existing customers, with one representative noting that the decision makers “could care less about customers after sale.”
Posted on: Tue, 23 Jul 2013 15:52:04 +0000