Our most frequently asked questions (FAQs): Can I get a discount? If you are shopping with EVE for more than one item, or a regular customer, please contact us for a wholesale or loyalty discount. How do I pay? You can use any credit or debit card to pay through PayPal. You do not need to open a PayPal account to pay this way. For your re-assurance PayPal offers a number of buyer protection policies that you can find out more about by visiting the PayPal website. To make a purchase add the item to your cart, review your purchase at check-out and enter your details. You will hear from us within 24 hours with confirmation of your order and tracking information. Please note we have to post to the address on your PayPal receipt to comply with PayPal policy. Tell me about shipping? All items are sent free via tracked and insured postal services. You will receive tracking information within 1 working day after placing your order. Items generally arrive with International customers within 3-10 working days. We are pleased to report that to date, we have never had a lost parcel; only a couple that were temporarily misplaced by customs, but soon recovered. Items broken in transit will be refunded in full upon their return (we will cover return costs. In some circumstances a photograph of the broken item will suffice). Broken items are a rarity (currently 0.1%) as we prepare and wrap items very carefully for their journeys around the world. What if I change my mind? We operate a love it, or return it, no quibble, full refund policy. We appreciate that things sometimes do not fit in or suit quite as expected, and as a result we are happy to provide refunds due to the very nature of online shopping. Buyers will be responsible for all return transit costs but we will refund the initial postage costs, in effect splitting the transit costs with you. To qualify simply let us know you wish to return an item within a week of receipt. Can I reserve an item? If you would like to reserve an item we ask you to make a 10% non-refundable reservation deposit which will reserve the item for up to 3 months. This 10% deposit is non-refundable should you decide not to proceed with your order and covers the cost of storage, re-listing and clerical costs. Any other payments received will though be returned should you decide not to proceed with your order. If you decide to reserve an item just drop us a note via the contact form and we will send you a link to make your deposit and another for when you are ready to settle up. Could you gift wrap for me? Yes of course! Just drop us a note with your order. Is the item damaged? The vintage item shown is the one you will receive. The pictures and condition description above will highlight any major defects. All vintage items have lived a previous life, which is usually visible. Any significant damage will be mentioned in the listing. Feel free to enquire about any item and specific details on condition. Do you have any more and/or similar pieces? EVE is currently in its infancy. We are though established traders of many years that sell vintage and antique items through a number of online mediums. We have many 1000s of items to list on EVE when time allows, so if you need something that is not listed we may be carrying something appropriate in stock. If not, we do have access to an ever increasing range of contacts within the vintage and antique world throughout Western Europe. If we cannot locate an item ourselves there is a very good chance that we know a source that can. Drop us a note with your requirements and budget and we will let you know promptly if we can help. Do you have a shop I can visit? Sorry, no! EVE and its subsidaries are entirely online based businesses. Can you identify and/or value my item? We receive a number of requests to identify and value personal items. Whilst we are happy to share any general knowledge we may have about the identity of an item we can not offer valuations online. Feel we have missed something? Any questions? Please get in touch. we speak English, French and German.
Posted on: Sat, 22 Nov 2014 10:23:36 +0000
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