PLEASE REPOST! AT&T U-VERSE ARE RAT BASTARD EXTORTIONIST PIGS! Thank you for choosing AT&T. A representative will be with you shortly. Your estimated wait time to connect with a representative is within 0 minutes, 2 seconds. You are now chatting with Lisa Lisa: Thank you for contacting AT&T, my name is Lisa. Please allow me a moment to review the information you have provided. Lisa: Hello, Mark. Lisa: How may I assist you today? Mark: Lisa, I am the most irate client you have had occasion to deal with. Lisa: I will try my best to make you happy by the end of the chat. Mark: I can only believe that At&T is willfully over charging me. I also am not getting written statements or online statements. I get phone calls for credit card up dates or theyll cut off my service. I dont know what to believe I want my entire account reviewed. The people on the phone give no assurances. I am ready to ATT to the State of North carolina. Mark: I typle slowly Lisa: No problem, Mark. Lisa: May I please know the preferred email address that you want us to send you online statements to your email? Mark:[email protected] Lisa: I am sorry you had such a bad experience, I will make sure I will do everything possible to get this fixed for you. Mark: I dont want an online statement. I need a paper statement mailed to me monthly. I am out of the country frequently. Mark: I have a system for my bills to be paid. I want an entire review of my account and I want it sent by hard copy snail mail. I want some justification for all of the nonsense that has ensued in the past 18 months or so. Mark: HARD COPY PAYMENT! Lisa: Sure, Mark. Lisa: Please allow me a minute, I am checking that for you. Lisa: Done! I have enrolled Paper Bill for you. Youll be receiving Paper bill from next month to your service address ***** XXXXXXXXXXXXX Lisa: I will also send a reprint of your bill of last few months within next 7-14 days. Mark: I HAVE BEEN GETTING NO STATEMENTS. ONLY CALLS FROM MACHINES TO PAY WEIRD BILL AMOUNTS. THATS WHY I NEED THE ACCOUNT REVIEWED. I HAVE TAKEN AN IMMENSE AMOUNT OF TIME WITH ATT FOR WHICH IM NOT BEING PAID. IT IS CRIMINAL. IM TOO BUSY FOR THESE KIND OF UNPROFESSIONAL GAMES. HOW CLOSE AM I TO BE ABLE PROVIDERS? Mark: I dont want the last few months. I want everything since I started this u-verse scam. Lisa: I understand, Mark. I am sorry for what had happened. I will make sure youll receive a paper bill and the reprint of bills since you start U-Verse. Mark: What type of confirmation do I have that this transaction took place? Also, will I be assured that my service wont go away while Im trying to figure out if my account is being messed with? Lisa: The reprint request of your bills was submitted from my end, youll be receiving within next 7-14 days. Lisa: You can keep my ID as reference, Mark. My ID is st529q Mark: Lisa, I am grateful, but I have no faith that this is going to happen let alone solve the problem. My dealings with ATT have been disastrous.. Mark: Its amazing how the U.S. is coming to imitate developing nations. Lisa: I understand and realize this is frustrating, I would have felt the same way if I have to go through all this. Mark: What do I do about this pending payment? Mark: Can I just program the check to be sent on the next working day? Lisa: I am sorry as I from U-Verse front line technical support, I dont have access for payment arrangements. Is that okay if I refer your chat to our specialized team? Mark: Sure. Do I just wait on line here? Lisa: No, I will refer your chat with a note, I will also arrange a follow up to check if everything is okay. May I also have the best number to reach you at? Mark: XXXXXXXXXXXXXXX Lisa: Thank you, Mark. Please wait while I transfer you to an operator at AT&T Customer Care. Welcome! You are now chatting with Margaret. Mark: Hi Margaret Margaret: Good Afternoon! Thank you for contacting U-Verse AT&T Chat, my name is Margaret M. How may I assist you today? Mark: Too long to tell. Margaret: I am reading the previous chat, please give me a second. Mark: No problem. Margaret: Okay Mark, I just need the security code for this U-Verse account, to procede. Margaret: proceed. Mark: Whats that? Margaret: That is the 4 digit security code on the account, or the answer to the security question, who is the favorite male actor? Mark: Im clueless. Margaret: I am unable to give any specifics on the account, with out that, being in chat. Mark: Well, guess what? Thats ATTs problem not mine. Mark: O Mark: Ive got a stack of papers two inches thick. Mark: I dont know what the devil most of it is, but you have managed to make my dealing with ATT a career in itself. Margaret: Then you will have to actually speak to a representative, as they have the other ways like the social security numbers to verify with, as we here cannot access that part. Mark: I know the balance is 43.38. Margaret: I do apologize for the situation. I just have nothing to get around it with. Mark: I want to know if some genius on your end is going to close down my service when this transaction ends. Margaret: I have no way of telling you any specifics, if you have received any suspension notices or letters, you would just pay the balance ant that would take care of it. Mark: No one talks to anyone in your organization. There are no records of my hundreds of calls an complaints. This will end. Nothing will change. I will tolerate you because Im into contract allowed by politicians bought and paid for. Mark: I dont know if the balance is legit. Mark: Its happened so many times. If I just pay the ransom. Mark: I pay. You assure me nothing. Mark: Baloney. Mark: This is going on Facebook. And do I have network. Global. Margaret: There is nothing I can do with out your verifying this account, so you will have to call 800-288-2020 for them to help you. Margaret: I want to thank you for being the best part of AT&T, again my name is Margaret McDonald. Have an extraordinary day! Your AT&T representative has closed the chat session.
Posted on: Fri, 19 Dec 2014 22:45:35 +0000