POSITION DESCRIPTION JOB TITLE :End User Support Specialist LOCALITY :Central Office, Bryanston MANAGER : CIO 1.EDUCATIONAL(Minimum level necessary to perform the job). Professional / Tertiary Degree or 3 Year Diploma in IT or related field 2.EXPERIENCE (Minimum necessary before being considered for the Job) •8 years IT experience •MCSE, A+, N+ •8 years Microsoft experience •8 years IT technical and functional support experience •3 years’ experience in NHBRC or similar institute •5 years ERP environment experience 3.TRAINING (Essential training received in addition to the above experience to perform the job). •Diploma/ IT certifications •MCSE, A+, N+ •IT Project experience 4.CORE COMPETENCIES •Diploma •MCSE, A+, N+ •Good IT work knowledge •ERP working Knowledge •Building and Government experience •Project Knowledge •Good experience in Microsoft operating systems and applications Key Performance Areas Key tasks 1.Manage end user support environment •End user support, manage assigned calls within SLAs and assist with the logging of calls. •Establish, implement, support and manage end user environment standards. •Manage and support end user Active directory user IDs and mailboxes. •Load new workstations with Microsoft Operating System and business applications. •Multi-Function Printer end user support •Document end user environment and standards. •License management •Change management •Problem resolution. •Vendor management. •Hardware specification management. •Version and patch management. •Ad-hoc tasks. 2.Ensure compliance •Comply with Microsoft standards, all other vendor standards and best practices. •Ensure full up to date documentation of end user environment. •Ensure quality end user environment. •Security management. •Develop and maintain relevant policies, procedures, operational manuals. 3.Training material •Compile and maintain business, technical and training documentation (electronic and hard copy). •Assist with user training. CLOSING DATE: 23 August 2013 APPLICATION PROCESS: Please email ONLY your CV and clearly state the position title in the subject line. APPLICATIONS TO BE FORWARDED TO: [email protected] Please note only shortlisted candidate will be contacted.
Posted on: Fri, 16 Aug 2013 08:22:37 +0000
Trending Topics
Recently Viewed Topics
© 2015