Peets Coffee & Tea-Job Fair for Retail Staff 1/21! (lafayette / orinda / moraga) 3518 Mount Diablo Blvd, (google map) (yahoo map) compensation: DOE The secret to great coffee is the people who make it! Peets Coffee & Tea is looking for part-time Retail Associates, Shift Leads, and Store Managers for our Lafayette store. If you have a passion for coffee and tea and are looking for a fast-paced, fun place to work, we want you to join our team! Peets offers great benefits including: •Industry-leading training and knowledge •Medical, dental and vision coverage (starting at 21 hours/week) •Generous employee discount •Opportunities for advancement Please attend the following JOB FAIR and meet with the Peets management team for an on-site interview! Wednesday, January 21st 3:00 p.m. - 5:00 p.m. Peets - Lafayette 3518 Mount Diablo Blvd, #E Lafayette, CA 94549 If you are unable to attend the job fair please submit an application directly to the Peets Lafayette store, or visit peets for a store near you. We encourage applicants of all ages, races and ethnic backgrounds. Retail Associate Requirements: •Dedicated to exceeding the expectations of customers. •Ability to multi-task in a fast-paced environment. •Open availability preferred, including early mornings, evenings, and Saturdays/Sundays. Retail Associate Responsibilities: •Ensure customers know they are welcomed and appreciated; understand what they want and help them with what they need. •Consistently deliver the highest quality coffees, teas, beverages and baked goods in accordance with Peets distinguishing quality standards. •Demonstrate that customers come first by serving them with a sense of urgency. •Ensure all areas in store are maintained, clean and well organized and reflect the quality of the Peets brand. Shift Lead Requirements: •Minimum one year of retail supervisory experience and/or related experience and training. •Cash handling experience and attention to detail. •Ability to effectively problem solve, using sound judgment. •Dedicated to exceeding the expectations of customers. •Open availability preferred, including early mornings, evenings, and Saturdays/Sundays. Shift Lead Responsibilities: •Executing quality store openings and closings, following all necessary procedures, including adherence to safety and security guidelines. •Preparing and serving handcrafted bar drinks and brew and serve coffee and tea. When acting as Service Leader, providing consistent feedback to team members on bar drink quality and presentation. •Performing inventory control tasks, including receiving, counting and ordering product to ensure enough stock is on hand to meet customer demands and to control costs and waste. •Model customer engagement by providing personalized superior customer service. Store Manager Essential Responsibilities: •Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing Mystery Shop Program results and Mission Inspired customer feedback to reinforce and improve quality of service. •Calibrate and supervise staff to ensure product freshness and uncompromising quality standards. •Plan and execute the scheduling and deployment of staff, utilizing the Shift Planner and Service Leader to ensure that all team members work effectively together within their roles to provide superior customer service and meet speed of service and productivity goals. •Ensure customer feedback and concerns are addressed within a timely manner. •Demonstrate ownership of the store by ensuring cleanliness, organization, and attractiveness of stores interior and exterior. •Protect store assets, facilities, and team members by ensuring all team members adherence to operational guidelines and standards, compliance with all safety and security policies, the proper functioning and maintenance of store equipment, and performance of all financial transactions according to the Cash Handling Policy. •Maintain current and accurate business, legal, and personnel records and store resource materials by actions such as performing daily and weekly payroll and labor responsibilities, review and maintenance of all timekeeping records, and ensuring company communications are cascaded as appropriate to all store team members. •Supervise the inventory management process. Drive low COGS through meticulous management of the monthly and biannual physical inventory events. •Review appropriate financial reports to determine sales opportunities and cost control gaps and improvements. Manage Financials, using the Balanced Scorecard, to meet budget objectives and flow through goals. Regularly review results of the Balanced Score Card results with store team. Find creative solutions or create appropriate action plan upon determining business or store opportunity areas. •Oversee store promotions, store presentation, visual merchandising, and everyday marketing and merchandising standards. Implement store events through proper planning and scheduling. •Deliver retail initiatives, Quarterly Store Plans, and participate in business development meetings with the District Manager to assess progress and determine growth opportunities. •Develop and sustain business through community marketing practices. •Forecast hiring needs and actively recruit, interview, and hire qualified Retail Associate and Shift Lead candidates that meet the needs of the business. •Ensure effective succession planning by identifying and developing future leaders with an interest and potential to grow. •Provide regular coaching and feedback while linking role to results to identify potential for improvement. Identify and ensure timely follow-up on all personnel issues. •Ensure all roles, including coffee and tea specialist, bar specialist, peer coaches, and marketing specialist, are filled within the store to meet service needs as well as provide team development opportunities. •Oversee all training programs within the store and provide guidance, direction, and support so team members are ready to perform in their roles. •Enable and inspire the team to share passion for coffee and tea with customers in a meaningful way by leading and/or supporting frequent coffee and tea tastings to create a culture of superior product, knowledge, and service. •Role model teamwork and respect in accordance with Peets Values. Maintain positive and productive relationships with all team members as well as other stores and departments. •Utilize rewards and recognition with the team to acknowledge and inspire positive performance. •Participate in community events that foster community relations. Store Manager Qualifications: •A minimum of three years experience as a manager for a high quality food service or retail provider with high customer service standards and/or related experience and training. •Consistent demonstration of ability to lead excellent customer service and passion for quality. •Consistent demonstration of ability to successfully lead store operations while growing the business. •Proven ability to build a strong and well developed store team. •Consistent demonstration of performance that embodies Peets Leadership Blend Competencies and Peets Vision, Mission, and Values. Company Overview: Since 1966, when Alfred Peet opened the first Peets store in Berkeley, California our goal has been to offer the best coffees & teas in the world, without compromise. We believe that meticulous selectivity, artisan roasting, and our commitment to freshness make the difference you can taste. Weve grown considerably since our beginnings. Peets is now sold in multiple channels: 200+ retail store locations in nine states, National Home Delivery Service, select Office Coffee and Food Service programs and is expanding rapidly in Grocery across the U.S. Currently, Peets is available in 12,000+ grocery stores across many states. Essentially, though, we havent changed much. We remain committed to the artisan crafts of coffee and tea and delivering the highest quality, always
Posted on: Sat, 17 Jan 2015 00:30:52 +0000
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