Penn State Shenango - Job Posting The Implementation Specialist ensures the accurate and timely implementation of our EDI software solution. This position acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources. The position is ideal for individuals who are organized, enthusiastic, and passionate about delivering an excellent customer experience. Job Responsibilities Include: • Serves as the primary point of contact during the software implementation process for the customer. • Manages implementation tasks and coordinates activities with the customer, trading partners and other implementation team members. • Provides project status updates to the customer and team members. • Actively contacts and follows-up with customers to drive continuous progress on the completion of their project. • Assists the customer with usage of the TrueCommerce software. • Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements. • Identifies and communicates implementation issues and escalates to the appropriate parties. • Meets monthly go-live and quality targets as determined by TrueCommerce management. Competencies: • Bachelors’ Degree or equivalent preferred. • 1-3 years client services or software support/service experience is preferred. • Project management knowledge or experience is preferred. • Must be able to exercise sound judgment in any customer service scenario. • Ability to work independently and with a team. • Prior experience with Microsoft Office Suite, Windows Operating Systems, and Internet applications. • Willing to work flexible hours to support Highjump TrueCommerce customers. • Experience with business systems such as Peachtree, QuickBooks, MAS 90/200, or MAS 500 is a plus. • An EDI background or an understanding of transaction processing is a plus. • Strong organization and multi-tasking skills are a must! • High level of initiative and sense of urgency is a must! For consideration, please apply directly via our careers page: highjump/our-company/careers/current-opportunities HighJump Software is an Equal Opportunity/Affirmative Action Employer M/F/D/V
Posted on: Wed, 11 Sep 2013 17:46:41 +0000
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