Petcare Specialist The successful candidate will be able to effective and efficiently operate all areas of the business including kennel, daycare and basic grooming. Reports to: Operations Manager Duties • Provide exceptional and professional customer service in all aspects of customer relations and in each interaction including telephone, in person and electronically • Establish and maintain excellent relationships with clients, local veterinary service providers and other area pet care providers • Demonstrate patience, understanding and genuine caring with every animal in our care • Establish and maintain required feeding and watering schedules for each client as required • Daily cleaning, sanitizing and disinfecting of all areas of both indoor and outdoor facility using standard and specialized products • Ensure clean bedding/blankets are always available (laundry duties required) • Ensure that every client receives adequate exercise during their stay. This includes walks and individual/group playtime. • Supervising dog play and other situations where multiple dogs are together • Efficiently execute administrative duties such as daily sales log, package tracking, bank deposits, filing, maintaining client files, completing required paperwork, checking and updating the company’s Facebook page, writing /responding to client e-mails, creating signage, letters and memos, cards, etc. • Accurately create, change and cancel reservations for daycare, overnight boarding, training and grooming using the office computer software. • General maintenance duties as required • Administer pet medications and supplements as required • Efficiently check-in and check-out clients for boarding, daycare and grooming appointments • Conduct basic grooming (baths, nails, brushing) as required for all clients • Operate the daily shuttle bus as required (use of own vehicle may be required) • Prepare for and conduct facility tours and provide information about our services to clients and potential clients • Prepare for and participate in promotion and marketing events such as trade shows and networking events • Overnight stays may be periodically required to provide ongoing care for the boarding guests in the absence of the owner of the company • Other duties as assigned by the owner or direct supervisor to ensure the successful operation of the business Requirements • Flexibility with regards to schedule (long shifts, split shifts, evenings, weekends and overnights) • Demonstrated affection towards dogs and cats • Possess a high school diploma or equivalent • Possess a valid driver’s license and own vehicle • Able to read, write and speak effectively and professionally in the English language • Able to lift and support a minimum of 50lbs on a regular basis • Able to establish and solve basic mathematical equations • Demonstrates and ability to work effectively with others and independently • Possess and use solid and reliable problem solving and decision making skills • Critical thinking skills • Job task planning and organizing • Demonstrates a desire for continuous learning • Must have a great attention to detail
Posted on: Fri, 15 Aug 2014 19:27:38 +0000
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