Pissed off because a large corperation denies the truth and lies to there customers!!!!!!!!!!!!!!!!!!!!!!!!!!!! read it for yourself people!!!!!!!!!!!!!!!!!!!August 29, 2012 1:28 pm Im so sorry to hear that Lisa. Our team would love to help. If you can reply to me with your contact information, I will connect you to a team member directly. October 1, 2013 2:00 pm All i have to say is good luck with this company ,,,everytime you call it is a runaround ,no one ever knows what is going on and they are not willing to work with you at all,according to the billing department money is more important than your life WOW i am so so amazed at that!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Animas is a better company and i never had any hassel with them i will switch back as soon as i can for sure !!!!!hold my supplies for ransom this should be illeagle!!!!!!!!!!!!!and i will refrain from suggesting this company ever again as soon as i can get medicare to switch me back i am as good as gone !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! October 1, 2013 5:32 pm I’m sorry you feel that way, Lisa. We would like to try and help, please reply with your contact information and I will have a member of my team review and call you as soon as possible. Thank you! Alex prater 918-916-2283 or 918-329-1507 thank you October 2, 2013 8:46 am I will have a teammate give you a call today. October 2, 2013 10:16 am ok thank you so much October 2, 2013 1:22 pm Youre welcome, Lisa! October 2, 2013 5:03 pm They did not call me today ,maybe they were to busy I will wait and see if they do tommorow . I am sending a payment to cover part of his copay tommorow and we will see if they keep thier promise ,but i dont expect it because we have been given the runaround now for two years,so please make sure a team member contacts me asap to help resolve this. Thank you again ,Lisa Prater October 3, 2013 8:41 am Lisa, I am sorry for the delay. I will make sure you receive a call today. It is ok anytime is fine thank you again Thank you so much for the call he seemed to understand and is trying to get things under control,,,thank you again so so much for your time and hopefully this will all be resolved and we can continue to be a medtronic customer the product was never an issue i do love the pump but it was all the confusion every time we went to order his supplies ,,again thank you so much Lisa Prater..... October 3, 2013 10:57 am You are welcome Lisa. Were glad Rueben was understanding and is working on this for you. We are dedicated to our customers and are always willing to help so feel free to reach out if you have any other issues in the future. Rueben was wonderfull and one of the nicest people i have spoken to,very understanding,and thank you so so much for your help as well,and please give him a great big thank you from us and a big thumbs up for a great job,,, Lisa October 3, 2013 1:16 pm I will do that, Lisa! Rueben helps us with our social media channels so we know he is one of our best and are glad that he was able to help. I will make sure he gets the compliment. Let us know if we can help with anything else in the future. October 31, 2013 8:41 am here we go with the sam bs PLEASE CONTACT ME IMMEDIATLY!@!@!!!!!!!! 918-916-2283,,,,,,,, -9183291507 I AM SO SICK OF THE DISORGANIZED CRAP I STILL HAVE NOT GOT MY SUPPLIES AND NOW THERE IS ANOTHER PROBLEM !!!!!!!!!! i was guaranteed the supplies with no more issues would be sent and then the famous call ,,,,your order is on hold AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Im sorry to hear that, Lisa. I understand Rueben has been working with you in the past and I will ask him to reach out to you again to see what we can do to help. i am sorry to keep bugging but he had it fixed and some one else dropped the ball again thanks so much October 31, 2013 10:50 am Lisa, you are not bugging us at all. This is what we are here for. We will talk soon. thank you again for your help !! October 31, 2013 4:11 pm My pleasure, Lisa! Glad we could help. August 5th, 6:42am I personally am sick of the way people at medtromics treat you i am on a fixed income my insurance pays all but a very small portion of my bill but we have no extra money for the copay we owe $200.00 for the whole year or a l so my wife calls to see if there is any help for low income they send me two canulas for help and said that is all they can do when my wife ask for any kind of help or what to do because i have to use the same canula for 5 days at times til we can come up with two hundred dollars they told me it was to bad ,,,,,,,,,,,she asked so what is suppose to do die and and the lady at medtronics said i am sorry there is nothing we can do to help ,,,,,this company makes hundreds of THOUSANDS OF dollars of my insurance company,,,,,,,and make more than just diabetes supplies i have had no money and have been waiting ON MY ORDER FORR TWO MONTHS because of two hundred dollars ,,,,well i am calling ANIMAS today and asking medicare to switch me back to a company who gives at rats a$$ about the customer and not so much the money yes i understand the copay but come on you get 4x that much from my insurance on one order, but at least animas tries to help in any situation,,,at least with animas copay or not they sent you the supplies and allowed you to make very small payments and as well found help for you and never once told my wife too bad if he dont have his supplies ,,,,,,,and as we all know in this heat these canulas fail to stick so i have one left and no money to get any more ,,,,,,,,,,,,,and i guess with a 400 blood sugar from my last one that i have been wearing for a week i will switch to the very last sample and then i g hope i am alive or i dont pass from high blood sugars if this one canula fails THANKS MEDTRONICS FOR ALL YOUR UNSUPPORT THAT YOU GIVE TO YOUR CUSTOMERS AND HELP FOR THOSE IN NEED !!!!!!!!!!!!I HAVE NEVER SEEN A MEDICAL COMPANY SO GREEDY THAT THEY WILL NOT TRY TO HELP LOWER INCOME PATIENTS WITH INSURANCE.....HAVE A WONDERFULL UNSTRESSFULLDAY MEDTRONICS AS I FIGURE OUT A WAY TO KEEP ONE CANULA ON TILL IT FAILS ,,,,JUST GOES TO SHOW THE BIGGER COMPANIES ARE VERY GREEDY PEOPLE AND HAVE NO CONCERN FOR THE HEATH AND SAFTEY OF ITS CUSTOMERS..ITS ALL ABOUT THE MONEY!!!!!!!! August 5th, 8:37am Alex, I am very sorry to hear about your experience. Our customers heath and well-being is our top priority. I would like to connect you with our billing department to see what we can do to help. I was able to locate your account, so I will have a teammate reach out to you directly. Thank you for your patience. Lisa, I am very sorry to hear about your experience. Our customers heath and well-being is our top priority. I would like to connect you with our billing department to see what we can do to help. I was able to locate your account, so I will have a teammate reach out to you directly. Thank you for your patience. Thank u very much August 5th, 11:50am Youre welcome, Lisa. A team member will give you a call soon. August 6th, 6:58am I still havent received a call from anyone? August 6th, 8:22am I am sorry for the delay, Lisa. My billing team will reach out to you as soon as possible. Ok ty August 6th, 10:36am Youre welcome, Lisa. 53 minutes ago i just want to thank you people for being as ugly as you have and ruining my life because of your greed .........my husband has now been without his supplies since before august of this year and as he is dying from the diabetes you dont freaking care it is all about the freaking 250.00 copay when my insurance has paid thousands i will make sure to make your greed known to the public and have as well informed medicare of your actions you are a bunch of snotty assed people who dont give a shit that work for your company merry freaking christmas you nasty ass acting greedy people,,like 250.00 is killing you and you claim there is no charity or help to get this paid as my husband slowly dies i will make sure to go public with the media about your greed i wish i would have stuck with a real company who gave a shit about its customers!!!!!!!!!!!!i will be sending a copy and i will alert the media about how you treat people and warn them to stay away as i have several people!!!!!!!!!!ANIMAS NEVER EVER DENIED ANY SUPPLIES TO THEIR CUSTOMERS and as well i am alerting medicare to the fact that the pump i had was fine and your rep said to tell them it was scratched on the cover where he could not read it and he needed a new one because it was not operating properly as your rep looked at it and lied to get a sale ,,,guess what i kept the old pump as proof!!!!!!!!!!!!!!!!!its called insurance fraud and i will be turning it in i am sick of your lying people who i talk to none of you know what your doing just like his A1C THEY ARE GOOD FOR LIFE AND YOU MADE HIM PAY 3 TIMES FOR IT TAKE THAT MONEY YOU COST HIM AND PUT IT TWORDS HIS ACCOUNT>>>>>>>>>>>>>>>>> I WILL ALSO BE INFORMING MEDICARE THAT YOU OWE FOR THE THREE A!C TEST THAT WERE GOOD FROM DAY 1 Dont worry when he dies from your neglect and your lies i will be filing suit and i will be going public today with this all over face book and as many news stations as possible!!!!!!!!!!!!!!!!!!!!!!!! you keep saying you will get it fixed well look at the last freaking message you sent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FREAKING LIARS!!!!!!!!!!!! oh and my bad it was the cpeptide not aic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! you people cost us that much in trips to get the gd cpeptide that was never needed to begin with i had to call medicare and have them tell your medicare supervisor if you read it says once in a life time to qualify!!!!!!!!!!!!!!!and if you dont like what i have to say call me 918-329-1507-,,,918-329-1861 so you owe me for all the bs blood work and doctors bills that i never freaking needed to begin with!!!!!!!!!!!!!so you owe me at least over 250.00!!!!!!!!!you cost me because your ignorance to the medicare laws !!!!!!!!!!!!!!!!!!!!!!!!!!!!! but you know how to lie to a customer you got that down to a T you need to read everything and check your records!!!!!!!!!!!!!!!!!!!!! Chat Conversation End
Posted on: Mon, 24 Nov 2014 10:41:09 +0000
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