Public Mobile saga continues... I was told not to worry that my new (used) phone was not in my hands yet - that i should just pay my bill and when my phone was to come a week later to just head into a public mobile store for the new sim card & I would be switched. In good faith I traveled with my baby son by bus down to the store today - only to be told that I needed to pay my first months bill to activate my phone on the new network. The fact that I had just paid 5 days prior, or that I (like all pm clients) am being offered 2 months service charges for free for a total of 3 months worth of service on my account apparently meant nothing to them. Nor did the fact that it is their own call center that gave me the misinformation regarding the switch. Quite frankly I would have just waited until mid-July when my bill was due again to take a bus to the store, switch the phone and then bus home again. IF I had been given honest information... but it seems that is hard to come by at pm since telus took over :o( As it is I simply do not have any money left this month so was unable to pay them in advance for next month just to switch even if I had wanted to. No care for what their mistake cost me (couple loads of laundry OR a few days of food for my baby OR a few days of diapers for my baby OR food for a meal not made from stuff expired gotten through the food bank, etc...) Once upon a time, when Public Mobile was just Public Mobile, if the company made an error or gave misinformation that ended up costing me time and money they would have done something to make it right. Not so since Telus took over. Now even a straight answer is hard to come by and any sort of respect for clients is a thing of the past. KNOW YOUR RIGHTS - Telus does not have the right to make us spend $$ to transfer onto their network just because they bought Public Mobile. And discounted phones at and around $100 (and up to $169) is nothing more than a joke. Legally it is their responsibility to ensure that pms existing clients continue to get the service they signed up for (there are no contracts with PM & clients, but the contract free agreement is binding). They may call it the first months bill but this is most definitely NOT my first months bill I have been a pm client for years and paid my first bill back then when I initially started with public mobile. You would think that Telus, the largest cell service provider in Canada and owner of Koodo & PM would be able to make this transfer smooth for the 220,000 clients already with Public Mobile when they bought the company as well as stepping up and taking ownership when they are in error. As a single, low-income mom why should I be paying for their mistakes/misinformation (bus fare to store & back)? That may seem like less than pocket change to a major corp like telus, but it is actually a lot to me. Besides, if it is so negligible an amount to this massive corporation showing millions in profits that they seem to think making me pay for their mistake is no big deal why not do the right thing and treat your customers respectfully and like human beings? Admit your mistake, apologize and make it right. They most certainly can IF they want to. BE AWARE THAT THIS IS AN OLIGOPOLY. Telus, Rogers, Bell and here in QC Videotron owning all the providers, actually providing nothing but the illusion of choice. When the cost of cell service is something like 10x the amount here than it is elsewhere in the world and when all the players are offering prices in the same inflated ballpark, well, you know something smelly is going on behind your back :o/ For the record, Public Mobile, pre-Telus, always treated customers like human beings. Like real people who deserved real respect. Now, in under a month, Telus/PM has found several ways ALREADY to demonstrate their disrespect :o( Frustrated by all this continuing bulls**t that should be done with by now. ps - if you are planning to call the PM customer service line be forewarned - the customer service agents are super duper cranky these days - may have something to do with all the irate clients calling in and their own inability to actually do or say anything helpful!!! #PublicMobileClassAction #CorporateGreed #PublicMobileTelusScam
Posted on: Wed, 25 Jun 2014 21:29:20 +0000
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