Q: If you [Verizon] already have a deal with Netflix in place that you say has fixed the issue, why are some Fios broadband customers still experiencing poor Netflix streaming? A: Well, we cant just snap our fingers and the network is upgraded. We need new facilities. We have to do the equipment engineering. Build it and test it. We are doing all of that right now. And it should be completed during this year. The reality is that we have a deal in place to handle these issues. So who is at fault is really a moot point. We both recognize that customers will be better off with a direct connection. And thats what we are in the process of implementing.
Posted on: Wed, 11 Jun 2014 21:50:22 +0000
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