RE-ADVERTISEMENT REFERENCE NR : PROV/CSM/LC-KCR/EC X2 JOB TITLE : Lead Consultant: Key Client Relations X2 JOB LEVEL : D3 SALARY : R 422,042.34 - R703,403.91 REPORTS TO : Senior Manager Engagement Management DIVISION : Operations Centre DEPT : Customer Service Management (Engagement Management) LOCATION : Eastern Cape POSITION STATUS : PERMANENT (Internal /External) Purpose of the Job To provide the organization’s Enterprise-wide capabilities and services to internal and external customers from conception to delivery thus maximizing customer understanding, build customer relationship and improve customer satisfaction with the aim of increasing profitability. Key Responsibility Areas Manage portfolio of customers to determine and assess existing customers needs, ICT profiles in order to provide effective course of action and solution approach to deliver within existing contractual constraints, policies and SITA commercial service catalogue. Oversee and ensure compliance, in implementation standardization of professional engagement approach across all implementations in the organization in order to deliver common and unified products. Build, manage and maintain strategic relationships with Government Departments including Strategic delivery partners (i.e. Suppliers) in order to continuously sustain the SITA business. Develop and manage existing strategic client business and grow business of allocated cluster of clients, through identifying opportunities, understanding business challenges, strategies and client objectives. Provide Management support and ensure implement, adherence and compliance to the Engagement management methodologies and regulations. Manage, coordinate, analyse and identify the risks on in order to minimise the service gaps and with the aim of achieving the agreed service levels. Manage and empower staff. Provide inputs to the budgeting process and plan drive the achievement of the targeted revenue as well as monitoring/controlling the budget to ensure that the expenditure is within the approved Budget. Qualifications and Experience Minimum Requirements: Bachelor Degree or National Higher Diploma in Commerce/ICT and/or equivalent. Experience: 7 – 8 years working experience in the engagement management/ relationship management and or project management at a Senior Management level of managing Sales. The experience must include 5 years as Manager in a corporate/public sector organisation. Technical Competencies Description Knowledge of: Customer service management; Account management; Government Information Management; Business Development; Information Technology management; ICT Services; Project Management methodology; Enterprise Project Management Officer; Project Management Lifecycle; Knowledge of IT, Government ICT procurement processes, PFMA; SITA Act and Regulations, Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Sales methodology and process. Skills: Application of project management methodology; Customer Services; Financial management principles methodology; Government Business Reference Model; Strategy Formulation and implementation; Capacity Planning and Resource Management; Policy Review & Implementation; Business management, People Management Financial Management, Negotiation; Presentation, Business writing; Relationship management; Strategic Selling; Presentation Skills; Negotiation Skills; Marketing & Sales Strategy Skills. Other Special Requirements The incumbent will be required to consult and interact with relevant Government Officials, GITO Bodies, Government Governance bodies, industry partner, standards generating bodies, accreditation and certification bodies at a senior management and executive level. The incumbent will be required to participate and provide input in implementation of Customer related strategies, SITA Sales Methodology and Sales Process. Must have strong sales and business management skills. How to apply SITA Employees – Kindly forward your CV to: [email protected] Internal Closing Date: 17 October 2014 External Candidates – Kindly send your applications via Pnet pnet.co.za Closing Date: 23 October 2014 Disclaimer
Posted on: Wed, 22 Oct 2014 06:02:22 +0000