Read the justification of Lance Gokongwei on CebuPacs huge palpak last Yuletide season at NAIA, which, in effect, admited its heralding itself to be a world class a big lie: Gokongwei cited the following factors as causing the massive delays and cancellations of flights: undermanned operations, absenteeism of staff, as well as Cebu Pacific’s failure to anticipate the effects of the holiday peak season. BayanMunas Rep. Neri Colmenares statement that the cuase was overbooking, as simple as that, whose bottom line is ruthless greed of the owners. Its palpak act is not only confined to its check-in counter and airport runways. Lost baggage is a common occurence. I am a victim of which, needing me to sue palpak CebuPac to recover what I lost. +++++ Cebu Pacific CEO Gokongwei apologizes for ‘failing’ patrons By Marc Jayson Cayabyab INQUIRER.net 10:30 AM | Wednesday, January 21st, 2015 newsinfo.inquirer.net/666990/cebu-pacific-ceo-gokongwei-attends-house-probe-on-christmas-rush-fiasco MANILA, Philippines—Cebu Pacific CEO Lance Gokongwei on Wednesday apologized before lawmakers for the company’s delayed and canceled flights which stranded irate passengers at the Ninoy Aquino International Airport (Naia) during the Christmas rush. “I’m humbled by Filipinos’ and tourists’ trust on our airline. Last Christmas, we let them down. I’m profoundly sorry we failed them,” Gokongwei told the House of Representatives transportation committee hearing. “We’ve done a lot of soul-searching. Normally, we can recover. On those days, we could not,” he added. Gokongwei was present for the House panel hearing to explain the Cebu Pacific’s side on allegations that its management allowed overbooking despite the peak season, resulting in flight delays, cancellations and chaos among irate passengers on their way to see their families for the holidays. The country’s largest budget carrier airline was fined P52 million by government for the holiday fiasco. Gokongwei cited the following factors as causing the massive delays and cancellations of flights: undermanned operations, absenteeism of staff, as well as Cebu Pacific’s failure to anticipate the effects of the holiday peak season. But the budget carrier president said overbooking is not the primary cause of the holiday fiasco. He said the airline overbooked one to two percent for the average four percent of passengers who missed their flights. “We conservatively overbooked one to two percent… We did not think overbooking is primary cause of the problems we had,” Gokongwei said. He said in the industry, airlines are allowed to overbook by 10 percent. Bayan Muna Representative Neri Colmenares, however, said he wanted to focus on overbooking allegations hounding the airline. “I think overbooking is the main issue, not merely absenteeism of staff,” Colmenares said.
Posted on: Wed, 21 Jan 2015 04:46:35 +0000
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