Relationship Mgr Description About the Opportunity: Epsilon is searching for a seasoned Relationship Marketing professional with relationship marketing experience who can lead all aspects of a client relationship. This Relationship Manager role is responsible for day-to-day management and quality of all client deliverables. The ability to maintain a high level of client satisfaction while meeting all financial goals set by Epsilon is critical for success. A Bachelor’s degree and 7 + years of Direct/Database Marketing planning and execution with Retail clients is required. Responsibilities: Accountable for meeting predetermined revenue objectives and margin targets while solidifying relationships with existing clients. Partner with General Manager to establish effective sales and delivery strategy, suggest new strategic projects and initiatives and meet or exceed established client expectations. Think creatively with respect to the quality of campaign strategy and analysis. Responsible for exceeding business objectives, account profitability and customer service satisfaction objectives. Function as a client advocate to anticipate and resolve issues and manage the performance of internal delivery resources. Drive development of Relationship Marketing strategies and key deliverables. Develop and enhance long-term client relationships at senior levels. Deliver a highly profitable account, increasing contribution margin and EBITDA. Forecast revenue, invoicing and financial management accountability. Use excellent business judgment and have the ability to recognize business and marketing implications of data. Required Skills/Experience: 7+ years of directly relevant experience within a Database/Direct Marketing environment. Possess a deep understanding of professional consulting services, Database Marketing business planning and outstanding client & team leadership skills. In-depth knowledge of Direct/Database Marketing including campaign design, planning, execution and analysis. Have experience with DM test design, reporting and analysis design, and measurement strategy development. Expertise in developing and conducting strategic and tactical presentations with clients and lead client meetings. Assemble and lead high-performance delivery teams in account, strategy, technology and analytics in a matrixed organization. Bachelor’s Degree required and an MBA is preferred. Qualifications Conditions of Employment All job offers are contingent upon successful completion of drug screen and background checks. Epsilon International Epsilon International (epsiloninternational), is a leading provider of strategic, ROI-focused email communications solutions and marketing automation technologies. Through its combination of innovative technologies, professional services and vertical market expertise, Epsilon International helps marketers acquire, grow and retain profitable customer relationships through highly relevant and personalized email communications. The companys end-to-end suite of industry-specific products and services includes scalable email campaign technology, delivery optimization, marketing automation tools, turnkey integration solutions, strategic consulting, and creative expertise to produce email programs that generate measurable results throughout the customer lifecycle. Epsilon International is an operating unit of Epsilon (epsilon), a leading provider of multi-channel marketing services, technologies and database solutions and has developed successful email programs for hundreds of companies, including Expedia, Northwest Airlines and The Washington Post/Newsweek Interactive. Epsilon is an Alliance Data company with principle offices in Boston, Dallas, New York, St. Louis and Washington, D.C. Epsilon Pay Statement Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k). About Epsilon Epsilon is the industrys leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer insight to help brands deepen their relationships with customers. Services include strategic consulting, acquisition and customer database technologies, loyalty management, proprietary data, predictive modeling and a full range of direct and digital agency services, including creative, interactive web design, email deployment, search engine optimization and direct mail production. In addition, Epsilon is the worlds largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit epsilon/or call 1.800.309.0505. For San Francisco Bay Area: Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance. Primary Location: USA - United States-3120 - Texas-41418 - Irving-73-Irving (DAL), TX - 6021 Work Locations: 73-Irving (DAL), TX - 6021 Irving 75039 Job: Account Management Organization: Epsilon Schedule: Regular Job Type: Full-time Job Posting: Aug 7, 2014, 3:13:17 PM
Posted on: Fri, 08 Aug 2014 23:28:13 +0000
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