Reports show that leaders at the #PhillyVARO have begun a new incentive program to reward employees for quickly processing veteran benefit claims in order to meet the VA’s backlog deadline. VA whistle-blowers have already testified that this arbitrary deadline is unrealistic, uses uncertain metrics to measure success, and has the potential to breed corruption. How would adding cash and food incentives help meet the real goal: doing right by our veterans? This program - while I’m sure well intentioned - does little to ensure that claims for military veterans are being handled thoroughly and effectively, while leaving the door open to data manipulation, ‘cherry picking’ of easy claims, or inaccurate decisions. Bonuses and incentives should be for employees going above and beyond in the service of veterans each day, not meeting bureaucratic benchmarks within a system that has failed before.
Posted on: Tue, 13 Jan 2015 23:00:00 +0000
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