Request for Proposals RFP on Travel – 2014 Specific tasks The Travel Agent will undertake the following tasks: - Onward local and international air fare, hotel and car rental reservations as well as travel insurance; at best possible rates, and assistance in visa issuance; - Information on country visa requirements, health, immigration clearance, other /any government restrictions; - Provide booking confirmation within five (5) hours of receipt of request; - Issue Letseng Diamonds (Pty) Ltd with air tickets and travel vouchers no more than two (2) hours of receipt of booking confirmation; - Timely notification to travellers of airport closing, cancellations or delays in flights, and obtain any reimbursement which may be due on account of cancelled or reissued reservations and /or tickets; - Booking confirmations weekdays from 08h00 – 17h00; - 24 Hour availability to assist with accommodation rebooking’s, flight changes. - Investigation of complaints from travellers and follow up on the recovery of lost baggage as well as facilitating any insurance claims; - Payments will be processed 30 days after receipt of supplier statement. Air travel should not be restricted to SAA only. - Monthly detailed reporting made to the Letšeng Diamonds office on the services provided, discount, mileage benefit received. - Be able to advise what other services/benefits you offer in terms of travel for local and international flights Sealed submissions of two proposals, one to use as a copy must be addressed and delivered to Mme Likentso Jankie clearly marked Request for proposal-‘Travel 2014” bearing no identification of the bidder at reception, Letseng Diamonds House, corner Kingsway and Old School road, Maseru. The closing date for application submission is the 15th May 2014 at 16h00
Posted on: Fri, 02 May 2014 09:36:54 +0000
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