Reservations Cruise Specialist ***2 or 3 senior positions available*** Hours of Work: 0900 – 1700 or 0930 to 1730 Monday to Friday 0830 strat on Wednesdays One Saturday in approx 4 from 0900 to 1230 Department: Reservations Reporting to: National Reservations Manager Job Summary: • Answer and assist all incoming telephone calls within 3 rings, in a friendly welcome tone. • Direct telephone reservations booking or quoting cruises, accommodation, flights, tours and transfers and any other requested activities or services. • Direct reservation amendments, additions and cancellations. • Offering / asking for additional business i.e. can I add flights etc. • Wrap each phone call. • Assist all enquires in a fast, efficient manner. • Offering alternative cruises when and if a cruise is full. • Check and answer all direct faxes and emails in a timely manner. • Follow up components on request and keep the travel agent up to date. • Ensure accurate information is provided at all times. • Keep updated of the Cruiseco product • Ensure all bookings made adhere to Cruiseco Reservations procedures. • Using Destination system to its full capacity. • Good understanding of Cruises and destination knowledge. • General office duties • Duties to be determined by Reservations Supervisor • Assist Reservations Supervisor with any reasonable requests or tasks • Maintain clean and tidy work area • Any other reasonable requests as made by the Reservations Manager Job Duties & Responsibilities • Knowledge of cruising is ESSENTIAL Wholsale Res background • Accuracy • Quality Control • Technology • People (Interviews are commencing ASAP!) APPLY Quoting reference KM35069 Katie Metcalfe C&M Recruitment 0282725400 [email protected]
Posted on: Thu, 12 Sep 2013 03:54:13 +0000
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