Retail Sales Consultant, Xfinity Store Job ID: 68784 Philadelphia, PA Sales• -------------------------------------------------------------------------------- Job Description Business Unit: Retail/Counter Sales and Cashier Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast brings to life the best of whats to come. If you have an appreciation for retail, a passion to work with customers, a love of new technologies and a winning sales drive, then this opportunity may be for you! Watch the Comcast Retail Sales job preview bit.ly/XFINITYretail The future of Awesome is here, and this is an exciting retail opportunity to illustrate Awesome directly with Comcast customers. If you have an appreciation for retail, a passion to work with customers, a love of new technologies and a winning sales drive, then this opportunity may be for you! Play with interactive displays of Xfinity cable and television. Move between your favorite show and a Skype session right on the TV. Show an incredibly fast download of a movie using Xfinity Internet. Monitor a staged Comcast home remotely using Xfinity Home. Receive a voicemail via text on your laptop. Do all of this right in front of a customer! Educating and energizing customers on features, benefits and use of all Comcast products and services has never been more fun. Comcast will provide the tools, and they need you to provide the Awesome. Ultimately, you will recommend and sell the perfect solution for the customer. In this role, you will work directly with customers in a retail location and review all of the products and services that Comcast has to offer a customer, based on the customers needs. You will help the customer understand more of what Xfinity is about. Additionally, you will also be responsible for helping existing customers on interpreting and clarifying their account statements and paying their bills in the store. You will be able to answer any questions they have on current or new services, make changes to account data, upgrade or downgrade levels of service, and process all general service requests. Other responsibilities include helping customers with any concerns they may have with their products or services. These concerns may include, but are not limited to, billing discrepancies, service disruptions, and general service inquiries. Comcast realizes that sometimes things arent perfect; however you will be able to resolve these issues first-hand, and help the customer leave the store much happier than when they arrived. Job Summary: •Responsible for promoting and selling Comcast products and services to both new and existing customers while engaging with them in a retail store location. Communicate effectively with customers to inform them of the features, benefits, and use of all products and services. •Educate and assist them on their purchase decision and offer the best possible technology solution to meet their needs. •Explain and illustrate the advantages of their purchase decision and place an order on their behalf while they are inside the retail store. •Demonstrate strong customer-focused service, both on and off the sales floor, and transform every customer interaction into a positive customer experience. •Provide effective collaboration with other Comcast employees and exhibit strong skills in the areas of relationship- building and sales presentation Core Responsibilities: •Provide strong understanding and enthusiasm around technology, especially around Comcast products and services. Maintain detailed sales product knowledge, including competitive information. •Provide superior customer service with all customer interactions. Evaluate customers potential product needs and make appropriate recommendations. •Utilize retention techniques to proactively retain existing customers from canceling service. •Meet or exceed sales quotas in an accountability-based culture. •Manage store inventory, process equipment transactions, and handle high volumes of cash and other payment activity with a focus of maximizing the customer experience. •Work in a fast paced, high-volume environment and, where applicable, cover multiple store locations throughout the operating area; may be asked to travel to other Customer Service Centers to offer additional support. •Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. •Other duties and responsibilities as assigned. Job Specification: - High School or Equivalent - Requires 2+ years Retail Sales experience - Lift up to 25lbs Additional Requirements: - Previous experience meeting sales goals and metrics - Previous wireless sales and/or upselling exp. preferred - Must be available for Full Time Training 5 Week Program (M-F 8:30-5:00) - Having Enthusiastic Sales Driven and Motivated skill sets preferred Comcast is an Affirmative Action/EEO employer M/F/D/V
Posted on: Sun, 10 Aug 2014 14:42:06 +0000
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