Role Responsibility: • Management of the business financial performance –liaison with the Accountant • Management of the business people performance • Client retention and maintaining customer service levels • New business development Detailed Job Description for Operations Office • Manage the smooth day-to-day running of the Waygard sites/contracts and Branches to ensure profitability. • Ensure Site Instructions and emergency plans are in place according to customer requirements. • Ensure Site Instructions and emergency plans are adhered to. • Determine risk and operational preparedness on the relevant sites. • Review requirements for a quality security service on sites and recommend improvements • Investigate possible growth and identify other business opportunities in the area. • Establish resource requirements to ensure a quality service to the customers. • Acquire the necessary resources to ensure a quality service to customers. • Ensure all available resources are fully utilized as to perform a profitable security service. • Comply with directives, guidelines, policies, procedures and relevant standards. • Analyse results for continuous improvement of procedures and systems. • Manage the work schedules of direct reports. • Schedule work to meet agreed plans, contracts and agreements in a cost effective manner. • Perform security audits and submit the reports as required. • Ensure security officers comply with the Company’s dress code. • Maintain a security information system regarding relevant sites. • Advise superiors about important/problematic physical risk factors. • Conduct investigations of crime scenes. • Conduct investigations of all claims against the Company. • Follow up on all reported incidents. • Conduct security site surveys. • Prepare the required duty rosters. • Ensure security officers are posted on sites according to the customer agreements/contracts. • Authorize the necessary time sheets. • Reply to all written complaints within twenty-four (24) hours. • Complete documentation regarding site administration such as risk analysis, site surveys, site audits, letters, investigations and management reports. • Ensure the site administration is completed as required. • Compile and submit financial and management reports in time. • Ensure a nominal roll of all employees is kept up to date.
Posted on: Wed, 05 Nov 2014 12:44:51 +0000
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