SAA cancels flights between Johannesburg and Nairobi due to closure of Jomo Kenyatta International Airport Johannesburg, 07 August 2013. South African Airways (SAA) would like to advise its customers and passengers that it has cancelled its flights between Johannesburg and Nairobi for today (07 August 2013). A fire broke out at Jomo Kenyatta International Airport in the early hours of this morning resulting in the Kenyan authorities halting all flight operations to and from that airport. Based on this SAA has therefore cancelled both its scheduled flights on that route for the day. This means flight SA184 from Johannesburg to Nairobi and flight SA185 from Nairobi to Johannesburg have been cancelled for today. While all efforts to resume operations are being made by the Kenyan authorities, it is still early for any indication as to when the operations will resume. The airline has put a recovery plan in place intended to minimise the impact of the inconvenience to its customers. The plan will be activated as soon as a signal is received indicating that the airport has resumed its operations. SAA would also like to advise passengers wishing to cancel or reschedule their flights to take note of the following conditions. All our customers with SAA tickets who are affected by the Nairobi flight cancellations will be offered the following assistance either via our Call Centres, City Ticket Offices, Airport Ticket Offices or through their Travel Agent: • rebooking on the next available flight (same cabin / same booking class) subject to space; • all date and flight change fees will be waivered; • this allowance will apply to South African Airways tickets only and not on any other airline tickets; • the offer must be taken up and tickets re-issued through an SAA office by 12 August 2013; and • If you are moving to a later date, all such travel must commence on/before 21 August 2013. Contact Details South Africa SAA Call Centre numbers: • Johannesburg (27 ) 11 978 1111 or 0861 606 606 Operating hours • Mon – Sun 06h00 – 22h00 (local time)
Posted on: Wed, 07 Aug 2013 11:00:05 +0000
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