SEASON II , TRAINING ON THE SHORT WEEKEND WAITER AND STAFFS ETIQUETTE GILI ECO VILLAS Expected Outcome: All internal and external Guests to be professionally greeted and all the staffs will have standard on how to approach Guests How: - Address guest by name, if and when possible, in every interaction with a smile and greeted warmly. - If the guest approaches the desk while you are busy, stop what you aredoing. Do not let the guest wait for you. - If you are busy on the telephone or assisting another guest, excuse yourself and acknowledge new guest. - Establish eye contact, smile and maintain good posture. - Never greet and do conversation with the guest while sitting, eating, drinking, gum chewing or while sitting on the steps. - No eating, drinking, smoking, gum chewing or personal reading at Long House or guest area. - More proactive to offer assistance and anticipate guest needs. - Staff must be knowledgeable with Villas product and daily activities . - Do not refer guest requests to another person rather, assist in handling the request quickly and efficiently. - Escorting the guest rather than pointing out to direction. - Staff will adhere to Gili Eco Villas Grooming standard. - All guests to have a professional and positive imagine of Gili Eco Villas and staff.
Posted on: Sun, 28 Jul 2013 08:33:08 +0000
Trending Topics
Recently Viewed Topics
© 2015