SERVICE EXCELLENCE: 1)As an entrepreneur ,remember that a - TopicsExpress

SERVICE EXCELLENCE: 1)As an entrepreneur ,remember that a customer is always right. You are not doing him/her a favor by serving him/her but she /he is doing u a favor by giving you that opportunity to serve him /her hence treat that customer with respect. 2)He has every right to ask a lot of questions both genuine and those which seem silly to you. Remember it is because of that customer tat u are there so dont get bored or brush him off. 3)Always learn to greet the customer first as soon as he/ she enters your premise. This is one way to capture his/her confidence. When you do this , u are creating a conducive environment to transact b/ss. That client might buy even more than he/she intended to buy. 4)Say THANK YOU!..to the customer when she /he has finished buying and ready to leave. With this , the customer will always be remembering to come to your premise for yet another thank you treatment. 5)Assess the credit worthiness and loyalty of a customer be4 offering your goods nd services on credit terms. With this, customers will respect and value your b/ss. It also acts as a weapon against steep competitors.

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