SITE: AYALA TYPE OF ACCOUNT: CUSTOMER SERVICES REPRESENTATIVE - TRAVEL E.COM Start Date: January 26, 2015 *Instead of BPO experience for 6months, we just need to look for candidates with 6month of travel experience. Callcenter experience is not required. Responsibilities: • Communicate with various types of customers and address their travel inquiries which include flight details, hotel reservations and transfers • Assist customers with flight changes/cancellations or re-booking if necessary • Identify problems and able to solve it quickly, trends, compare and contrast • Handle irate and/or difficult customers and deliver information in an optimistic way Requirements: • Candidate must be at least 18 years old of age • Candidate must possess at least a High School Diploma / Vocational Diploma / Short Course Certificate or Bachelors/College Degree • With 6 to 12 months work experience in Corporate Travel Booking Account is required • Above average English communication skills • Must have attention to detail and flexibility • Sharp and quick-thinking, must be able to offer a lot of alternative options and for clients • Ability to multi-task and be analytical • Good time management skills. • GDS/Airline ticketing experience preferred (WORLDSPAN, AMADEUS, SABRE OR APOLLO) • Willing to work on shifting schedules • Willing to work in Makati Compensation: PHP14,000 SITE: AYALA TYPE OF ACCOUNT: TECHNICAL SUPPORT REPRESENTATIVE - TECHNOLOGY AND TELECOMMUNICATIONS Start Date: January 16, 2015 Responsibilities: • Provide assistance and support for queries and issues and resolve problems to the end user’s satisfaction • Identify and interpret client needs and determine appropriate action • Provide professional customer service skills such as positive language, communication skills, problem solving skills, flexibility and obsessive attention to detail Requirements: • 18 years old and above • Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelors/College Degree • Average to Good English communication skills • No callcenter experience required • Willing to work on shifts • Willing to work in Makati Compensation: PHP14,000 SITE: TAGUIG TYPE OF ACCOUNT: CUSTOMER SERVICES REPRESENTATIVE - BANKING Start Date: January 16, 2015 Responsibilities: • Provide assistance and support for queries and issues and resolve problems to the customer’s satisfaction • Take ownership of each customer while empathizing and prioritizing customer needs • Resolve conflicts and manage customer expectations • Determine customer needs and provide appropriate solutions through relationship building • Provide professional customer service skills such as positive language, communication skills, problem solving skills, flexibility and obsessive attention to detail Requirements: • 18 years old and above • At least 6 months’ call center experience is required • Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelors/College Degree • Good English communication skills • Must be willing to work on shifts • Must be willing to be assigned in Taguig Compensation: PHP14,000 SITE: ORTIGAS TYPE OF ACCOUNT: LOCAL TECHNICAL SUPPORT SPECIALIST Start Date: January 20, 2015 Responsibilities: • Communicate with various types of customers • Address their concerns/inquiries real time • Effectively converse ideas, proposals and answers • Guarantee customer satisfaction in all transactions Requirements: • Candidate must be at least 18 years old of age • Candidate must possess a 4-year degree in a technical course (i.e. Computer Engineering, Information Technology) • Required skills: Troubleshooting, Networking (LAN), (WAN), wireless technologies, printer connections • Preferably experienced employees specializing in Technical & Helpdesk Support or equivalent. Job role in IT Support/Helpdesk • Must be willing to work on shifting schedules • Good English communication skills • Willing to work in Rockwell, Ortigas Compensation: PHP14,000 – PHP18,000
Posted on: Fri, 16 Jan 2015 10:40:49 +0000
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