SP Fund presents: two new cases from Azerbaijan Micro-finance - TopicsExpress

SP Fund presents: two new cases from Azerbaijan Micro-finance Association (AMFA) How to develop and effectively implement a client complaint handling mechanism, based on the experience of FINCA Azerbaijan; and how to set up a balanced staff appraisal system, based on example from Findev, Azerbaijan: mfc.org.pl/sites/mfc.org.pl/files/FINCA_SP_Fund_ENG.pdf mfc.org.pl/sites/mfc.org.pl/files/FinDev_SP_Fund_ENG.pdf

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