SUMMARY Community advocate and customer service professional offering 10 years of diversified experience. Excellent communication and problem-solving skills; dedicated to achieving customer satisfaction; emphasis on meeting or surpassing company expectations; strong ability to focus on projects, developing strategies, and meeting deadlines; rapport building; excellent at Planning, Leading, Organizing, and Controlling. . KEY QUALIFICATIONS include: Program Management, Project Analysis & Evaluation Public Relations, Training, Project Coordination, Team Player, Exceptional communication skills, Microsoft Office including: Excel and PowerPoint Access, Word, Publisher, and Outlook EDUCATION Concordia University-Wisconsin 2014 MBA- Business Management Bryant and Stratton College 2010 BA- Business Management PROFESSIONAL WRITING & PRESENTATIONS Choosing Sides- a published memoir dealing with identity crisis, overcoming obstacles, and change. How to Build a Prosperous Life- audio recording showcasing principles to building a happy and prosperous life. Regular presentations on overcoming obstacles and new beginnings at Guest House Milwaukee. OTHER EXPERIENCE Bus 2 Biz Consulting 2011 to 2013 Consultant Small Business Consulting; Business Plan Creation; Resume Creation Bryant and Stratton College 2010 to 2011 Career Services Representative Quickly built rapport with students and graduates by being honest, fair and willing to help and give guidance. Managed relationship with students by conducting internship and graduation interviews to assess workplace readiness and provide coaching and training. Facilitated internship readiness class, and assisted students with development of resumes and job searches. Assisted with business development efforts to create internship and job placement opportunities for student and graduates. US Bank, West Allis, WI 2004 to 2009 Customer Service w/Selling Communicated information clearly and accurately with customers daily. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Built a rapport with customers and proposed different products and services based on their account history to minimize their monthly bill. Assisted customers with inquiries and provided all pertinent information. Analyzed customer requirements for future products and anticipated customers needs. COMMUNITY INVOLVEMENT Kids Matter Inc., Milwaukee, WI 2006 to Present Court Appointed Special Advocate (CASA) Assist the organization with monitoring children and families within the foster care agencies in Milwaukee County. Speak in court on behalf of children in foster care. Assist with the reunification of children with biological parents if warranted. Committed to Christ International Ministries Prison Outreach 2013 Golda Meir School (MPS) 2009 to Present Parent Volunteer
Posted on: Sat, 19 Oct 2013 21:35:55 +0000