Scam Alert! Telstra is reminding customers to remain vigilant against phone scams after a four-fold increase in customer feedback relating to these types of scams. The scam often involves the caller falsely claiming that they are from Telstra and asking for remote access to the call recipients computer to fix a problem or virus. The scammer then attempts to sell fake software updates, or trick the call recipient into disclosing their personal details. Telstra advises the following to avoid these scams: 1. If you’re not sure that the person on the other end of the phone is legitimate, hang up and call the organisation by using their official contact details; 2. Be wary of sharing personal, credit card or banking details over the phone, unless you’ve made the call or the phone number came from a trusted source; 3. Never give an unsolicited caller remote access to your computer; 4. Make sure your computer is protected with regularly updated anti-virus and anti-spyware software; 5. If your alarm bells are ringing or you think something’s not quite right, just hang up. Visit the Telstra site for more information: exchange.telstra.au/2014/08/19/protect-your-personal-information-and-be-aware-of-phone-scams/
Posted on: Tue, 19 Aug 2014 05:44:39 +0000
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