Senior Client Service Executive Job Summary Maintain a client service orientation by managing daytoday administration of client service activities and coordinating on analysis and reporting of assigned research projects. Client Servicing Maintain an accurate complete uptodate and insightful client business profiles to be shared with senior management Serve as primary contact to operations on adhoc analyses and understand and respond to questions on content basic data issuesquestions report generation etc. Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the companys quality standards Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations Communicate client needs to appropriate team members Provide in office research administrative and operational support to senior staff Be directly accountable for work conducted for their nominated clients in terms of analyses charting etc Functional Technical Maintain an accurate and uptodate knowledge on research techniques and applications Provide valueadded analyses and respond to special requests Integrate multiple data sources to answer business issues Manage assigned project independently Perform quality checks on all reports for alignment to request accuracy and correctness Ensure standard operating procedures within area of responsibility are observed Recommend improvements in work processes within area of responsibility Skills BA BS Required MBA preferred 2 to 5 years Quantitative Customized research experience FMCG Retail Basic knowledge of statistics Entry level knowledge of research techniques and methodologies Working knowledge of common Microsoft Office applications Education BA BS Required MBA preferred
Posted on: Sun, 25 Jan 2015 12:14:04 +0000
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