Senior Teamleader Royal Caribbean Cruise Line Nieuw For our project RCCL (Royal Caribbean Cruise Line) in Almere (near Amsterdam) we are looking for a Team Leader for our Inbound Sales & Service team. You are responsible for the operational activities of a new multilingual inbound sales & service project. With your enthusiasm and passion you coach and motivate employees and ensure their contribution to the (sales) objectives of the project. Requirements The team you lead consists of multilingual agents. It is expected of you to write and speak the English and German language. You need to be very communicative and possess sufficient numerical and analytical skills. For this position we are looking for a motivated team leader: •who has knowledge of the day-to-day business in a contact center •managerial experience in a similar role for at least three years •experience with Quality Monitoring is an advantage •you have work experience in the travel industry sector •knowledge of Amadeus or other GDS (Galileo, Worldspan). We offer We offer an informal and friendly work environment in Almere (a city very close to Amsterdam) and in addition we offer the following: •€ 2100 - € 2500/month (gross) •Travel expenses will be reimbursed; •Fixed term contract with possibility to extend. About Xerox With an approximate turnover of 23 billion dollars, Xerox is the leading company in the world for business processes and document management. It facilitates all kind of office work with technology, experience and services it offers for both small and very large scaled companies. It ensures that companies can focus on what is more important for them: real trade. Xerox provides data process, health care solutions, HR benefit management, financial support, transportation solutions and customer relations management services for both private and public companies all around the world. Currently, Xerox has around 140.000 employees in 160 countries all around the world. More information about this vacancy We offer an informal and friendly work environment in Almere (a city very close to Amsterdam). Working hours are from Monday to Friday 08:00 – 19:00, and Saturday 08:00 -16:30. Sunday closed. To prepare you for the job we will offer an extensive training which will take place between 09:00 – 17:30 from Monday to Friday for 4 weeks. Due to training and coaching, fulltime availability during the first 6 weeks of employment is required. Please apply online (in English). LocatieAlmere
Posted on: Wed, 23 Jul 2014 11:32:08 +0000
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