September 11, 2013 Time 8:30am 5555 Conner, Detroit, MI 48213 Now Hiring Customer Care Representatives General Summary: The Customer Care Representative - EL will act as an expert spokesperson to interface various products and services in fulfillment of all internal and external customer needs. External customer inquiries include requests to stop and start service, billing and credit and collection inquiries. Customer contact may be with residential, commercial or with community partners. This position will build customer loyalty by providing superior service to meet or exceed the needs and expectations of all internal and external customers. Responsibilities: • Initiates and responds to customer inquiries related to the disconnection or turn on of electrical and gas services and billing/payments concerns • Initiates and responds to customer inquiries regarding electrical and gas outages, gas leaks and other electrical and gas problems • Communicates with customers by telephone, internet, or in person with accuracy and effectiveness Qualifications: • High school diploma or GED with 2 years of customer call center experience in a high volume environment • Must have intermediate analysis and decision making skills and highly developed interpersonal skills • Must have the ability to identify and resolve customer complaints, payment problems and customer inquiries, while maintaining a high degree of customer satisfaction • Must demonstrate a working PC proficiency on related corporate applications and data management tools and systems • Must complete and pass background check, DOT drug test and satisfactory physical examination TO APPLY: Please attend our next recruitment event on: Wednesday, September 11, 2013 Check-in time: 8:30 a.m. to 9:00 a.m. (No admittance after 9:00 a.m.) Location: 5555 Conner Ave., Detroit, MI 48213 You must wear professional attire (no jeans/gym shoes). This is a first level interview. Capacity is limited.
Posted on: Mon, 09 Sep 2013 18:55:08 +0000
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