Service Associate Bi-LO LLC - College Dale, TN ( Job Number: 14028475 ) Description Service Associate Job Overview The service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities · Provide continuous attention to customer needs; educate customers on self- checkouts; greet, assist, and thank customers in a prompt, courteous and friendly manner. · Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. · Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. · Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. · Manage ACM lanes according to company standards and policies; ensure each self checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. · Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. · Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. · Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. · Maintain confidentiality of information. · Put up discarded or returned merchandise. · Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management. · Perform cashier associate duties, as necessary. · Perform pricing duties, as necessary. · Notify management of abnormal customer or vendor behavior, associate theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat. · Perform other job-related duties as assigned. Critical Competencies and Skills People Merchant and Brand Business and Results · Builds Trusting & Loyal Relationships · Contributes to Team Success · Communicates with Impact & Candor · Respects Individual Differences · Earns Customer Loyalty · Adapts to Change · Manages Work · Upholds Safety & Standards · Clarifies & Achieves Results · Gains & Applies Knowledge or Skill · Displays Business & Functional Knowledge Minimum Qualifications · Must be at least 18 years old. · High school diploma or equivalent. · Must complete service training within sixty (60) days of position start date. · Compliance with all company policies and procedures. · Ability to read, write and speak English proficiently. · Ability to understand and follow English instructions. · Authorization to work in the United States or the ability to obtain the same. · Successful completion of pre-employment drug testing and background check.High school diploma or equivalent. Preferred Qualifications · Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. · Possess a proficient working knowledge of office, front end systems and equipment. · Possess proficient computer skills. · Possess demonstrated skills in the ability to perform and deliver customer service expectations. · Demonstrate good organizational skills. · High standard of integrity and reliability. Environment and Physical Demands Physical Requirements Never (N) 0% Occasionally (O) 1-33% Frequently (F) 34-66% Continuously (C) 67-100% Task Frequency Additional Details (as necessary) 1. Standing C Surface Type(s): Tile, concrete 2. Walking F Surface Type(s): Tile, concrete 3. Sitting N 4. Carrying C Up to 20 Lbs. 5. Pushing C Up to 20 Lbs. 6. Lifting C Up to 20 Lbs. 7. Pulling C Up to 20 Lbs. 8. Climbing N Height: 0 Ft. 9. Balancing F 10. Stooping O 11. Kneeling O 12. Crouching O 13. Handling C 14. Fingering C 15. Feeling C 16. Crawling N 17. Reaching C Level: Waist/overhead, etc 18. Talking C 19. Seeing C 20. Hearing C 21. Smelling C 22. Repetitive movement C Of both hands and feet Job location Retail Grocery Location Working Conditions X Inside Outside Cold Heat Wet/Humid Safety Risk Factors: Never (N) 0% Occasionally (O) 1-33% Frequently (F) 34-66% Continuously (C) 67-100% Risk Factor Frequency 1. Loud Noise O 2. Twisting of back and Neck C 3. Slippery floor surface O 4. Cluttered floor surface O 5. Hazardous Equipment N 6. Contact with sharp objects O 7. Contact with Skin Irritants O 8. Toxic Exposure (see MSDS) N 9. Nuisance dust, fumes, sprays O 10. Hazardous cleaning solutions O Schedules: X Varied Day Evenings Weekends Holidays Machines, Tools, Equipment, etc Scanner, scale, terminal, coupon dispenser, conveyor belt, bagging supplies, shopping cart and cleaning supplies and equipment. Bi-LO LLC - 1 day ago
Posted on: Mon, 10 Nov 2014 22:20:31 +0000
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