Service a Large Book Seller Answer inbound .COM calls and - TopicsExpress

Service a Large Book Seller Answer inbound .COM calls and membership with extraordinary quality, accuracy and exceptional customer service •Communicating with customers in a courteous, friendly and professional manner in compliance with procedures. • Using effective listening skills to gather, document and process necessary information for customers. •Coach/Train/Educate customers on how to use Membership and the Website. •Stay current on products, promotions and procedures. •Handle all aspects of .COM and Membership for Telephonic customers in a professional manner. •Demonstrate empathy and a pleasant and professional telephone manner. •Maintaining excellent schedule adherence practices, as well as consistently meeting or exceeding performance standards defined.

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