Service worker vs Knowledge worker In current dynamic changing environment , We need larger sense of purpose in deliver service , Too often, most organization seems to be an end in itself with no meaningful link has been forged between the daily tasks of the organization and how they serve the customer and better society . A service workers and a Knowledge worker are on different classes in the traditional service deliver sense, No longer can a organizations expect to inspire by satisfying knowledge workers’ greed with fixed format , It will have to be done by satisfying their values according to Peter Drucker on new norm for service domain .
Posted on: Sat, 18 Oct 2014 05:38:49 +0000
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