Should employees focus on Kailas or Kashi? Shiva, the ascetic god, sits in Kailas located high up in the snow capped Himalayan range as well as in Kashi located down in the plains, on the banks of the river Ganges. Atop Kailas, Shiva sits in serene meditation as the teacher, Adi Nath. Down below in Kashi, Shiva is Vishwanath, lord of the world, involved in activities of life and death, along with his consort Annapoorna, the goddess of food. Which Shiva matters more? There is Kailas and Kashi in the corporate world too - the boss sits in Kailas while the customers, in Kashi. Who should one focus on? The boss upstream or the customers downstream. Downstream is where performance happens and value is created, but upstream is where appraisal is done, and promotions granted. This is the irony of the corporate world. Despite all efforts to create an objective foolproof appraisal system, it relies heavily on the subjectivity of those upstream while the real value is generated with customers way downstream.
Posted on: Sun, 28 Jul 2013 14:21:50 +0000
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