Siraat Reporting and Control Procedures Reporting and control procedures are detailed in the Siraat ISO 9001 quality procedure manual, which includes a comprehensive internal and external corrective action procedure to ensure that any nonconformity are highlighted and dealt with to prevent recurrence. As soon as we receive a complaint we immediately investigate the issue with the people concerned and whoever is involved in it during that time, if the driver is at fault we give a verbal warning in the first instance and second instance a written warning which goes into his performance file and observe the individual on job, still if we do not see any improvement in the individuals work then we will opt to terminate his services with us. In case of break down while Passenger on board – immediate replacement is sent across to the spot anywhere in UAE.
Posted on: Mon, 08 Dec 2014 12:17:07 +0000