Skip to Main Content Job Title: Call Taker Opening Date/Time: Tue. 10/07/14 12:00 AM Central Time Closing Date/Time: Tue. 10/21/14 11:59 PM Central Time Salary: $12.73/Hour Job Type: Full Time Location: Public Safety Complex, 1101 N. 6th St., Broken Arrow, Oklahoma Department: Police/ Operations Print Job Information | Apply Benefits Supplemental Questions This position is responsible for receiving emergency and non-emergency telephone calls. Major Duties: Answers incoming emergency and non-emergency phone calls; transfers calls to special units within the department as appropriate Monitors alarm panels; monitors video surveillance of lobby and back entrance Enters reports as necessary. o Completes record checks upon the request of police officers and fire marshals Provides assistance to responders by supplying information Prepares juvenile criminal histories for the City Prosecutor Provides criminal histories to other agencies as requested Participates in training seminars and skills tests Enters Uniform Crime Reporting information for state and federal reporting Performs other related duties as assigned Qualifications: Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years Ability to make critical decisions, judgments, with speed and accuracy required of the position Ability to have high degree of multi-tasking required of the position Ability to work different shift, i.e., shift work, to include weekends, holidays as needed to maintain a 24hour per day, 365 day per year operation Possession of or ability to readily obtain APCO Basic Telecommunicator certification Possession of or ability to readily obtain and maintain an Emergency Medical Dispatch certification Possession of or ability to readily obtain FEMA based training on the National Incident Management System Ability to understand the importance of the position in relation to its impact on the safety of the Law Enforcement, Fire-Rescue and EMS personnel of those agencies Additional Information: KNOWLEDGE REQUIRED BY THE POSITION: Knowledge of relevant city, state, and federal laws, regulations, and policies Knowledge of modern office practices and procedures Knowledge of computer operated dispatching systems Knowledge of EMS protocols for medical calls Skill in the use of computers and various software programs Skill in oral and written communication Shall remain current and informed of all policies and guidelines and demonstrate the appropriate application of same Knowledge of technology systems utilized, i.e. multi-line 911 and non-emergency telephone systems, Computer Aided Dispatch (CAD) system, Geographical/Mapping Informational system (GIS), multi-radio channel/multi telephone line voice logging recording system, Automatic Vehicle Location (AVL) system, Records Management system (RMS), etc. Knowledge of the liability consequences (actual and perceived) relating to the public’s expectation regarding standards of service and standards of care SUPERVISORY CONTROLS: The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results. GUIDELINES: Guidelines include city, state, and federal laws dealing with emergency communications, department policies and procedures, Public Safety Communications Center standard operating procedures, and NCIC regulations. These guidelines are generally clear and specific, but may require some interpretation in application. COMPLEXITY: The work consists of related communications duties. The need to respond quickly and professionally to life threatening situations contributes to the complexity of the position. SCOPE AND EFFECT: The purpose of this position is to process emergency and nonemergency telephone calls. Success in this position contributes to the efficiency of the operational response to emergency and law enforcement situations. PERSONAL CONTACTS: Contacts are typically with co-workers, other city personnel, emergency response providers, utility employees, and members of the general public. PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, to resolve problems, to motivate or influence persons, and to provide services. PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or while intermittently sitting, standing, walking, or stooping. The employee frequently lifts light and occasionally heavy objects, uses tools or equipment requiring a high degree of dexterity. WORK ENVIRONMENT: The work is typically performed in the Public Safety Communications Center. The employee may be exposed to loud noise. SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
Posted on: Wed, 08 Oct 2014 01:55:53 +0000
Trending Topics
Recently Viewed Topics
© 2015