Skip to Main Content Job Title: Communications Officer I Opening Date/Time: Fri. 08/29/14 12:00 AM Central Time Closing Date/Time: Fri. 09/12/14 11:59 PM Central Time Salary: $13.37 - $14.05 Hourly Job Type: Full Time Location: Public Safety Complex, 1101 N. 6th St., Broken Arrow, Oklahoma Department: Police/ Communications Print Job Information | Apply Benefits Supplemental Questions This position is responsible for receiving emergency and non-emergency telephone calls. Major Duties: Answers incoming emergency and non-emergency phone calls; transfers calls to special units within the department as appropriate Dispatches Animal Control Officers; dispatches after-hours public works calls Enters reports as necessary Completes record checks upon the request of police officers and fire marshals including drivers license and criminal histories Provides assistance to responders by supplying information or dispatching additional assistance Prepares juvenile criminal histories for the City Prosecutor Provides criminal histories to other agencies as requested Participates in training seminars and skills tests Enters and updates NCIC files Monitors alarm panels; monitors video surveillance of lobby and back entrance Enters Uniform Crime Reporting information for state and federal reporting Performs other related duties as assigned Qualifications: Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years Ability to make critical decisions and judgments with the speed and accuracy required of the position Ability to have the high degree of multi-tasking required of the position Ability to work different shifts, i.e., shift work, to include weekends and holidays as needed to maintain a 24 hours per day, 365 days per year operation Possession of or ability to readily obtain APCO Basic Telecommunicator certification Possession of or ability to readily obtain and maintain an Emergency Medical Dispatch certification Possession of or ability to readily obtain and maintain an Oklahoma Law Enforcement Telecommunications System certification Possession of or ability to readily obtain FEMA based training on the National IncidentManagement System Additional Information: KNOWLEDGE REQUIRED BY THE POSITION: Knowledge of relevant City, State, and Federal laws, regulations, and policies Knowledge of modern office practices and procedures Knowledge of Oklahoman Law Enforcement Telecommunications System Knowledge of EMS protocols for medical calls Knowledge of computer operated dispatching systems Knowledge of Federal Communications System regulations Skill in the use of computers and various software programs Skill in oral and written communication Skill to remain current and informed of all policies and guidelines and demonstrate the appropriate application of same Knowledge of technology systems utilized, i.e. multi-line 911 and non-emergency telephone systems, Computer Aided Dispatch (CAD) system, multi-line radio system, Geographical/Mapping Informational system (GIS), multi-radio channel/multi telephone line voice logging recording system, Automatic Vehicle Location (AVL) system, Records Management system (RMS), etc. Knowledge of the liability consequences (actual and perceived) relating to the publics expectation regarding standards of service and standards of care SUPERVISORY CONTROLS: The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results. GUIDELINES: Guidelines include City, State, and Federal laws dealing with emergency communications and department policies and procedures, Public Safety Communications Center standard operating procedures, and NCIC regulations. These guidelines are generally clear and specific, but may require some interpretation in application. COMPLEXITY: The work consists of related communications duties. The need to respond quickly and professionally to life threatening situations contributes to the complexity of the position. SCOPE AND EFFECT: The purpose of this position is to process emergency and nonemergency telephone calls. Success in this position contributes to the efficiency of the operational response to emergency and law enforcement situations. PERSONAL CONTACTS: Contacts are typically with co-workers, other city personnel, emergency response providers, utility employees, and members of the general public. PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, to resolve problems, to motivate or influence persons, and to provide services. PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or while intermittently sitting, standing, walking, or stooping. The employee frequently lifts light and occasionally heavy objects and uses tools or equipment requiring a high degree of dexterity. WORK ENVIRONMENT: The work is typically performed in the Public Safety Communications Center. The employee may be exposed to loud noise. SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None
Posted on: Wed, 10 Sep 2014 17:07:31 +0000
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