Sky convince me to stay 2 year with discount, and now i ask for help they slam the door in my face. Options on 07-02-2012 04:08 PM Hi everyone, I live in northeast and have been out of work for 2 year, When i first lost my job i called sky and told them that i would no longer be able to keep services up as could not afford it while struggling to make ends meet, Sky then told me to my suprise they would help me with discounts that are made available to good customers (Right) so for years i was paying mega bills sky wanted to treat me right, so sky convinced me to stay while i was juggling living costs which was good and family did not loose some creature comforts, anyhow another year passes and noticed bills getting bigger i had to go through all the process again and sky yet again offered me discount after telling them the story all over again i was thinking this time can i really afford it and my dad helped me out, 6 month later faced with going to full price, sky said they could not offer me anything so i had to cancel my tv, I recieved letter and right near cancellation end date called me and offered me again 6 month discount, I was very upset because why let it get that far and make me go through all of the hassle and stress of phone calls and telling another agent my business and feeling like a scrounger, anyhow sky agent say they are there to help good customers right, 6month later and sky bill has gone to full billing and i have called cancelation and having to explain this all over again and explaining my business to them again they offered me a discount which i cannot commit to as i have a set budget, they explained to me (well you have had good discounts over the last 2 years and we cant help you any further) well sky you offered me and now throw it back onto my face when i ask for help ( i thought i was a good customer when you convince me to stay) but now a need help you slam the door right into my face, this is what i think sky you have done, you gave me discount while you were executing all of your new services like sky go and sky anytime+ ondemand and get the family using them as they are a free service and they become a part of family usage and then when you use them and your own convenience like series link download a series you missed, you offer that part of your tv subscription and now the tv is up for renewal i cant afford it even with discount, i have asked for help and spoken to laura in cancellations and she cannot move on a little bit more discount, i have tv now cancelled which i did not want to do, i could degrade my subscription, but i like to watch things at my own lesuire, i have 2 skyhd boxes that now will only be able to receive freeview from the 20th and my broadband has gone up £2.50 also because i dont have tv i want to make this quite clear sky ( you have for 2 year convinced me to stay with discounts and calling me but when i call you and ask for a little help you offered me free line rental but still does not hit the budget by £13 as calls to jobcenters and hospitals tax credits are all 0870 and are not free, laura said i could speak to customer relations team and may might be able to help me, i dont want to loose mY services that you supplied me for many a year and my family has grown fond of, but if i do i will never ever return to you sky because you have made me feel upsett and having to lower myself to ask if there was anything else you could do and then saying no we cant help you, if customer relations is out there please call me i would like to vioce my complaints.
Posted on: Mon, 29 Dec 2014 14:10:51 +0000
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