So after umpteen number of calls and emails that went unanswered - TopicsExpress



          

So after umpteen number of calls and emails that went unanswered by the Roche India Head Mr. Albert for nearly 2 months, I finally sent an email to the CEO at the Global HQ of Roche on Monday night and they replaced my Insulin pump yesterday evening. I must say that the Global HQ team have restored a little faith in Roche, but still have total distrust in the Roche India arm for handling problems or solving them, I think it is time Roche took a hard look at the Indian Mgmt if they want to retain customers here.
Posted on: Thu, 04 Jul 2013 11:05:49 +0000

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