Some back office job interview question : How would you describe yourself as a person? The main purpose of this question is to see if you have some of those qualities which employers look for in their employees like – dedicated, performance oriented, hard working, creative etc. So, pick one of your qualities which employers are willing to buy and offer it as an answer. Tell us something about yourself. This is usually the first question you would face in any interview. The basic purpose of this question is to start the communication and put the candidate to ease. This is the simplest but the trickiest question as you can take the interview in whichever direction you want through this question. To answer this question, start with some information about your family back ground, educational qualifications and work experience. Focus on the things you have learnt during your last employments. The trick is to put a full stop at right place to provoke the desired next question. What is a call center? A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing. What are the different types of call centers? There are mainly two types of call centers – a.) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call. b.) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call.
Posted on: Tue, 19 Nov 2013 08:07:16 +0000
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